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Customer Service Operations Assistant

Uline

Customer Service Operations Assistant

Kenosha Branch

Elevate the customer experience at Uline! As a Customer Service Operations Assistant, you'll help streamline processes and provide vital support to enhance Customer Service operations.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

  • Lead collaboration with other teams to address challenges, improve processes and share insights to improve Customer Service Operations.
  • Maintain our Customer Service policy and procedure database, reviewing content to ensure accurate documentation.
  • Develop and update customer response templates across multiple platforms that help teams deliver fast and consistent support.
  • Manage holiday calendars and systems, ensuring accuracy and timeliness.
  • Handle Customer Service communications, including writing weekly department announcements and responding to inquiries in the team email inbox.

Minimum Requirements

  • High school diploma or equivalent. Bachelor's degree preferred.
  • 2+ years of customer service experience. Prior leadership experience is preferred.
  • Proficiency in Microsoft Office.
  • Strong communication, organizational and time management skills.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
  • Multiple bonus programs.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Caf featuring affordable daily meal options from local restaurants.
  • On-site fitness center and beautifully maintained walking paths.
  • Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

Uline
Vacancy posted 3 days ago
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