Program Manager

We are looking for a Program Manager to take care of an AI and automation service at one of our clients. This is not a single project role. It is about running the whole service: from the moment a business demand appears, through assessment and delivery, to the maintenance and support of what is already running. The role combines three things that are rarely looked for together: putting processes and ways of working in order, leading a delivery team, and holding a conversation with the business at senior management level. On top of that comes enough technical understanding to judge for yourself what is feasible and what it will cost. Responsibilities Run the service across its whole lifecycle: demand intake and qualification, business justification, backlog, delivery, maintenance and post go live support. Build and run a single demand intake process: where requests land, how they are assessed, who decides what enters delivery and on what grounds. Set priorities, and park or decline requests deliberately, communicating that decision back to the requester. Plan and protect team capacity: utilisation, backlog, moving resources between topics. Report at two levels: a concise view for management and a detailed one at backlog and task level. Set the team's ways of working and bring the tooling to a state where it genuinely shows progress, utilisation and status. Lead within the service: work organisation, delivery standards, continuous improvement of how the team works. The role does not include disciplinary leadership such as HR matters or leave approvals. Work with business and technology stakeholders, including at VP level, and keep it transparent what the team is working on and with what result. Maintain and develop the portfolio of solutions already in operation, not only new deliveries. Requirements At least 8 years of experience running development and automation projects and programmes, including at least 3 years in a management role, evidenced by delivered work. The ability to organise a team around processes and ways of working, not only around a schedule. Practical experience managing team capacity: utilisation, backlog, priorities, business justification of individual topics. A hands on approach. We expect you to set up the tooling and report yourself rather than delegating it to the team. Experience communicating with stakeholders at VP level and above, adapting the message to the audience. Enough understanding of automation and AI based solutions to judge feasibility, effort and the maturity of a given topic. Practical familiarity with the cloud ecosystem a delivery team works in, and with work management tooling. Fluent spoken and written English, at a level that supports comfortable conversation with senior leadership. Self sufficiency in remote work and experience leading a distributed team. This is a role for an experienced professional. We are not looking for candidates at the start of their management career. Nice to have Experience in a Microsoft environment: Azure, Copilot Studio, Power Platform. Experience with RPA, UiPath in particular, and with Python. Familiarity with tooling for agent governance, observability and cost control. Process credentials such as Lean Six Sigma. Experience in a shared service centre or an organisation of comparable scale. Must possess a legal work permit in Poland General benefits - depends on the form of employment Attractively located office with collaboration spaces Onsite parking space for employees Referral program with financial bonus Life Insurance Budget for development (including language courses and others), clear career path with the possibility to gain experience in international environment Access to internal Learning Platform with multiple trainings oriented for professional growth Access to MyBenefit platform (Multisport included) Team Building activities Charity initiatives Working environment promoting diversity and inclusion #J-18808-Ljbffr