Business Process & Enablement Specialist

Job Description

Job Description

1) Purpose of Role  

The Business Process & Enablement Specialist supports GTI’s Enablement function by helping coordinate internal initiatives, support software and process rollouts, improve operational workflows, and document company processes. 

This role works across departments to help ensure systems, processes, and initiatives are clearly communicated, consistently adopted, and effectively implemented. 

The position supports execution of company initiatives by helping move projects from planning through rollout and adoption. 

2) Scope & Decision Rights  

Owns: Assigned implementation tasks, process documentation updates, adoption tracking, project coordination activities, and assigned workflow/process improvement efforts. 

Supports: System implementations; process rollouts; change management efforts; SOP/workflow documentation; stakeholder coordination; internal initiative execution. 

Coordinates with: Department leaders including L&D, HR, IT, Operations, Safety, Payroll, Project Management, and field teams. 

Recommends/Prepares: Process improvement recommendations; rollout support plans; workflow updates; implementation support materials; adoption tracking updates. 

Escalates: Adoption issues, process conflicts, unclear ownership, documentation gaps, implementation blockers, and stakeholder alignment issues. 

3) Essential Duties and Standards  

Support internal initiatives: Help coordinate company initiatives, implementations, and process changes. 

Support software adoption: Assist with rollout and adoption of systems such as Greencore, Kojo, HRIS, LMS, Procore, and related tools. 

Document processes: Build and maintain SOPs, workflows, process maps, and related documentation. 

Track implementation progress: Help track rollout tasks, adoption progress, follow-through items, and stakeholder action items. 

Coordinate stakeholders: Work with departments and teams to gather information, support communication, and improve alignment. 

Support change management: Assist with rollout communication, training coordination, adoption support, and reinforcement activities. 

Improve workflows: Help identify opportunities to improve consistency, efficiency, and clarity in company processes. 

Support reporting: Maintain implementation updates, process documentation records, and adoption tracking information. 

4) Critical Competencies (must-demonstrate)  

Implementation & coordination: Project Coordination; Change Management; Stakeholder Coordination; Process Implementation; Software Adoption. 

Business process: Process Mapping; Standard Operating Procedures; Workflow Management; Business Process Improvement; Documentation. 

Systems & tools: Human Resource Information Systems; Learning Management Systems; Procore; Microsoft Excel; Microsoft Teams; Microsoft PowerPoint; Smartsheets, other systems as assigned. 

Professional: Communication; Organization; Problem Solving; Time Management; Adaptability; Collaboration; Attention to Detail. 

5) Qualifications  

Qualifications: Demonstrated competency in the above through experience, training, internships, coursework, or certifications. 

Preferred:
3+ years construction, industrial, operations, business process, project coordination, or technology-related experience. 

6) Performance Measure Buckets  

Execution: Completion and follow-through of assigned initiatives and rollout activities. 

Adoption: Support of successful system and process adoption. 

Documentation: Quality, clarity, and upkeep of SOPs, workflows, and process documentation. 

Stakeholder support: Feedback from departments and teams on coordination and communication. 

Process improvement: Contribution to workflow clarity, consistency, and operational efficiency. 

7) Employee Benefits

• 401(k) with company match
• 100% employer-paid medical insurance (employee-only coverage)
• Dental and Vision insurance
• Sick Time