Client Success Manager - 100% Remote (m/w/d)

Job Opportunity at Digistore24

Join Digistore24, a top IT company in Germany, and grow in a collaborative remote work environment. This position requires fluent German and English.

About Digistore24:

We are a fast-growing technology company with a clear vision: We shape the digital future. Our mission is to support people worldwide in sharing their knowledge online and building their own successful business. With our platform, we enable millions of people to access valuable knowledge and provide them with the tools to achieve their goals.

What makes us special:

We are around 200 highly motivated employees who actively shape their daily routine and improve it every day, just like our customers. Our team is as diverse as our ideas: people from over 40 different countries work together at Digistore24 towards a common vision. What unites us are our values, our drive, and our commitment to making a real difference.

We are not big talkers; we are doers. We love to perform. With our growth, we strategically and sustainably expand our teams and are looking for individuals who take responsibility, think along, and shape the future with us.

Your new dream job:

Enhance your software and online marketing expertise and contribute to the digitalization of small and medium-sized enterprises!

• Customer Support: Manage your own fixed customer base, build long-term and personal relationships, and proactively take care of your customers.
• Software and Online Marketing Consulting: After thorough onboarding, you will become a specialist in online marketing and software applications. You will answer questions from your customers about our software in the context of online marketing—both in writing and over the phone, as well as on different channels like WhatsApp. This way, your know-how will grow every day!
• Customer Satisfaction Management: Become the central contact for all customer issues—from new ideas (feature requests) to problems (bug reports). You will verify bugs or collect detailed information about feature wishes and forward everything structured to the development team. You will continuously identify improvement potential and challenges from customer contact and proactively share these with your team to continuously improve our processes and the fulfillment of customer needs.
• Representation of Digistore24: Whether at international VIP customer events, a business lunch, or at trade shows—you understand how to nurture customer relationships face to face.

PS: This is not a sales position.

Our values:

Please take a close look at these. Are you ready to live them?

Job Requirements

Your superpowers:

• Communication Skills: You communicate precisely and in a receiver-friendly manner. You defuse potential conflicts through sensitivity and solution-orientation. You always find the right tone with customers and your team, even under time pressure.
• Account Management: You have at least two years of experience in customer support. You proficiently convey complex matters both in writing and verbally. Nice-to-haves are basic knowledge of HTML, CSS, and experience in online marketing.
• Organizational Talent: You work in a structured, reliable, and self-responsible manner. Thanks to your excellent planning, you always keep an overview even in stressful situations and work effectively in a home office.
• High Motivation: Our industry is constantly evolving. To optimally advise your customers as an expert, you follow current trends and enjoy working on new topics independently.

This Job Is Not For You If You:

• ...have less than one year of experience in customer support.
• ...are inflexible with occasional late customer appointments.
• ...struggle with planning and prioritizing your tasks.
• ...do not enjoy analyzing and solving (technical) problems.
• ...prefer to communicate only in writing or only over the phone and are inflexible with your preferred communication method of your customers.
• ...prefer short-term customer inquiries over long-term customer support.
• ...do not have a passion for social media—your customers are active there.
• ...do not have the ambition to continuously expand your knowledge.
• ...do not identify with us.

Your benefits at Digistore24:

We believe that great people perform their best work when they have true autonomy, clear goals, and a supportive environment. Here’s what you can expect from us:

• 100% Remote: Work permanently from home. All you need is a stable internet connection.
• You are permanently residing outside Germany? This is also possible in full-time employment in many European countries.
• Work up to 170 days per year from abroad in the EU (other countries possible by agreement).
• Use up to three days per week in the coworking spaces of our partner.
• 30 vacation days: On a full-time basis.
• Clear structures: Work in a flexible time model and in agreement with your team.
• No rigid development plans: Your further development is individually tailored to your strengths. On the job, you engage with modern and relevant topics.
• Flat hierarchies and short decision-making paths: The stability of an extremely successful German high-tech company that has preserved its start-up spirit over the years.
• Our founders are part of our team: We operate without external investors from our own strength and reinvest everything we earn.
• Self-determined, results-oriented teams: Work in a company culture that focuses on self-responsibility, autonomy, and direct feedback, rather than micromanagement.
• You receive modern equipment for your work.
• International, collaborative culture: Work with an international team of engaged, intelligent minds together.
• Team lunches with Lieferando credit.
• Real human connection: Experience spectacular team events across Europe and build relationships that go beyond screens.
• Ownership from day one: You are not just a cog in the system but an important part of an A-player team and will be personally promoted (and challenged!) by the team leadership, including in monthly one-on-one meetings.
• Work in your team on a first-name basis, without a dress code, and on equal footing.

Your Typical Day at Digistore24

• Structure is everything: At the start, you screen all messages. Based on this, you prioritize and plan your tasks for the day.
• You begin with the most important customer inquiries: Answer a follow-up question from a customer you helped yesterday with the approval of their digital product regarding the multi-upsell feature.
• Now there is a virtual coffee call: The next 15 minutes are reserved for a relaxed exchange over coffee with a colleague.
• Continue with the processing of new customer inquiries via email and voice message that came in during your coffee call. Answer technical questions about APIs, upsell flows, and split tests thanks to your detailed onboarding and a checklist in no time!
• Ping! A VIP customer messages you on WhatsApp asking for support with a pressing technical problem that is new to you. You think of solution proposals and post them in the team chat. Your colleague promptly responds with feedback. You call your customer and explain the solution. Your customer is happy, and it’s good to know that your team has your back !
• During your lunch break, you meet friends at your favorite Italian restaurant around the corner. This freedom comes from working remotely , and you can freely design your break.
• Back at your desk, your phone rings. Your VIP customer is on the line—a doctor who offers health coaching. She is launching her online course tomorrow, but the product approval has reported a problem. You check the approval process. The reason is quickly clear: The prices on the product page and in the order form do not match. After adjustment, you inform the product approval team. The product goes online, your customer is