Chief Operating Officer

Job Requirements

The Chief Operating Officer (COO) is accountable for all operational, financial, and administrative functions across the Company's global physical security, investigations, and consulting divisions. The COO serves as a key strategic partner to the CEO and Chairman, ensuring the Company's operations, infrastructure, and capabilities remain best-in-class and aligned with its long-term vision.

Prior law enforcement and/or security experience required.

Responsibilities

• Provide direct oversight of all global business units, ensuring alignment with corporate strategy, and execution of same through identified performance objectives.
• Drive business development efforts, including cultivating new client relationships and expanding existing accounts, by identifying new opportunities.
• Ensure the Company's operational infrastructure, systems, and capabilities remain modern, scalable, and aligned with its strategic vision.
• Directly oversee the General Manager, Controller, and Director of Administration; ensure effective leadership across all functional areas and maintain regular reporting to the CEO on key developments and risks.
• Establish, monitor, and enforce quality control standards and performance metrics across the organization.
• Lead organizational performance management, including supervision structures, training programs, and continuous evaluation of personnel and business unit effectiveness.

Financial Oversight

• Oversee the Controller and maintain full accountability for the Company's financial management and health.
• Ensure adherence to GAAP standards and compliance with all regulatory, tax, licensing, and client-specific financial requirements.
• Ensure compliance with all tax and regulatory filings, and all finance deliverables and obligations.
• Monitor and manage profitability drivers and closely manage overtime (OT) and lost hours across profit centers, ensuring alignment with budget targets.
• Maintain real-time awareness of key financial indicators and provide ongoing briefings to the CEO and Chairman.
• Ensure timely and accurate completion of all financial audits.
• Ensure that Controller briefs the Chairman and CEO weekly finance meetings and maintain readiness to report on financial performance at any time.

Administrative & Organizational Leadership

• Oversee the Director of Administration and all administrative functions, including Human Resources, recruiting, compliance, and support services.
• Implement data-driven, metrics-based management practices to improve efficiency and effectiveness across administrative functions.
• Stay current on industry trends and best practices; lead the evaluation and integration of AI and other innovative technologies into Company operations.
• Oversee compliance with HR, licensing, insurance, and regulatory requirements.
• Define and drive organizational strategy, workforce planning, and hiring initiatives.
• Maintain authority over hiring, promotion, and termination decisions for management and staff roles.
• Collaborate with CEO and Director of Administration on RFP responses and negotiate contract terms to ensure commercially sound and profitable client and vendor agreements.

Operational Leadership

• Oversee the General Manager and continuously assess operational programs, policies, and procedures to identify efficiencies and implement improvements across all business units, and all business regions.
• Ensure client satisfaction across all engagements, maintaining accountability for client relationships and points of contact.
• Partner with the CEO and GM to establish strong client communication frameworks and proactively address client needs.
• Travel as required to support client engagements and organizational priorities.
• Manage relationships with teaming partners and joint ventures, ensuring appropriate operational, financial, and administrative controls are in place.
• Dedicate full professional effort, attention, and leadership to advancing the Company's mission and interests.

Core Competencies & Expectations

• Demonstrated leadership with integrity, accountability, and sound judgment
• Advanced understanding of business planning, operations, and regulatory environments
• Strong command of GAAP and financial management principles
• Proven ability to implement data analytics, KPIs, and performance metrics
• Decisive problem-solving skills with the ability to anticipate and mitigate risk
• Proactive, hands-on leadership style with a focus on motivation, continuous improvement, and organizational effectiveness

Work Experience

• Bachelor's Degree in criminal justice, business management or a related field
• Minimum of 10 years of Executive Managerial experience in the private sector
• Executive-level experience leading complex, multi-functional operations, preferably within security, investigations, consulting, professional services, or similarly regulated environments.
• Proven record of translating strategic objectives into disciplined operational plans, measurable performance goals, and scalable business processes.
• Strong financial acumen, including experience with budgeting, forecasting, profitability management, audit readiness, GAAP compliance, and executive-level financial reporting.
• Demonstrated ability to lead senior managers and cross-functional teams, establish accountability, and build high-performing organizational structures.
• Proficiency in using data, KPIs, operational dashboards, and performance metrics to drive decision-making, efficiency, risk mitigation, and continuous improvement.
• Strong executive communication skills, including the ability to brief ownership, the CEO, senior leadership, clients, and external stakeholders on operational, financial, and organizational matters.
• Prior law enforcement and/or security experience required.

This position is an in-person role and requires periodic travel to client sites, meetings, or events. Travel is not limited to New York and may include required out-of-state travel.

Benefits

• Paid Time Off: Vacation, Sick, Holidays
• Medical, Dental, Vision
• 401(k) plan
• TransitChek