Business Operations Manager

Business Operations Manager

The Business Operations Manager is responsible for managing the organization's daily financial administration, business operations, and office logistics. Reporting to the Senior Director of Finance and Business Operations and collaborating with the Director of Operations, this role supports the organization's financial processes by managing accounts receivable activities, maintaining business systems, and assisting with budgeting and month-end reconciliation. Serving as a key resource for system administration and cloud-based platforms, this role collaborates across departments to generate financial and CRM reports, optimize internal tech workflows, and ensure seamless daily office operations.

You are a detail-oriented and organized professional who enjoys balancing financial administration with business operations and systems management. You are comfortable managing multiple priorities, maintaining accurate records, and analyzing data to support informed decision-making. You take a thoughtful, process-oriented approach to your work, are quick to learn new systems, and look for opportunities to improve efficiency. You enjoy collaborating with colleagues across the organization and take pride in delivering reliable, high-quality work that supports the team's overall success.

Key Responsibilities

• Manage accounts receivable, invoicing, payment processing, collections, member billing, and financial reconciliations for both the Guild and Foundation.
• Generate financial reports, post weekly batches and settlements, prepare sales tax worksheets, and support month-end reconciliation activities with an outside accounting firm.
• Contribute to annual budget preparation and monitor departmental spending against established budgets.
• Assist in maintaining data integrity, build reports and dashboards, and support ongoing CRM management.
• Manage software licensing, user provisioning, renewals, and vendor relationships for the organization's cloud-based platforms.
• Participate in planning activities for future database migration and system implementation projects, including documenting business requirements and reviewing functional specifications.
• Coordinate office operations, including facilities, utilities, telecommunications, vendor management, and basic IT support with external service providers.
• Support operational workflows for Contract Services safety courses, the online merchandise store, and annual awards fulfillment
• Perform other job-related duties as assigned.

Skills, Knowledge and Expertise

• 3–5 years of experience in business operations, bookkeeping, accounting, or nonprofit financial administration.
• 2 two years of relevant CRM administration experience, including report development, dashboard creation, data management, and object administration preferred. Experience with HubSpot is a plus.
• Strong knowledge of accounts receivable, accounts payable, invoicing, reconciliations, and general ledger processes.
• Advanced proficiency in Microsoft Excel or Google Sheets, including pivot tables, formulas, and data analysis.
• Experience supporting budgeting, financial reporting, and cloud-based business applications.
• Familiarity with PCI-DSS standards and secure financial transaction processing.
• Experience with QuickBooks Online, Bill.com, and Tallie is preferred.
• Experience working in a nonprofit, guild, union, or entertainment industry association, or participating in a CRM migration or software implementation, is preferred.

Core Competencies

• Financial Acumen – Interpreting and applying understanding of key financial indicators to make better business decisions
• Tech Savvy – Anticipating and adopting innovations in business-building digital technology applications
• Plans and Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals
• Manages Complexity – Making sense of complex, high quantity, and sometimes contradictory information
• Collaborates – Building partnerships and working collaboratively with others to meet shared objectives

Compensation Range, Reporting Structure and Work Schedule

• Compensation Range: $65,000-$75,000, commensurate with skills and experience.
• This is a full-time position that reports to the Senior Director of Finance and Business Operations.
• Work Location & Schedule: Los Angeles, CA. The Guild operates on a hybrid schedule, requiring in-office presence Tuesday through Thursday, with remote work flexibility on Mondays and Fridays.

Benefits

• PGA offers employees medical, dental, and vision coverage options.
• The Guild has 10 paid holidays per year and 2 paid personal days.
• For employees based in California, monthly parking at the PGA office is paid by the Guild.

The Producers Guild of America is an equal opportunity employer and complies with all applicable laws prohibiting discrimination. All hiring decisions are made without consideration of race, color, ancestry, religion, national origin, age, marital or veteran status, sexual orientation, disability, gender or gender identity, pregnancy, childbirth or a related medical condition, or any other characteristic protected by applicable federal, state or local law.