Account Coordinator

Account Coordinator

The Account Coordinator serves as a key liaison between Boxzooka's clients and internal operational teams, ensuring the seamless execution of eCommerce and retail fulfillment services. This role is responsible for managing daily client communications, tracking operational performance, and resolving issues to maintain high levels of customer satisfaction and service excellence.

As part of the Client Experience Team, the Account Coordinator develops strong client relationships and supports cross-functional collaboration between Operations, Transportation, Inventory Control, and Client Success. This position requires strong communication skills, organization, and the ability to manage multiple priorities in a fast-paced, technology-driven fulfillment environment.

Key Responsibilities

• Client Relationship Management
• Order & Fulfillment Coordination
• Project & Process Management
• Reporting & Communication
• Continuous Improvement & Collaboration
• Other Responsibilities

Qualifications and Skills

• Associate or bachelor's Degree preferred (Business, Logistics, or related field).

• 1–3 years of experience in account coordination, client services, or fulfillment operations.

• E-commerce, distribution, or project management experience is a plus.

• Strong written and verbal communication skills.

• Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

• Experience using customer management or ticketing systems.

• Excellent organizational, problem-solving, and analytical skills.

• Ability to manage multiple priorities in a fast-paced, high-pressure environment.

• Team-oriented mindset with strong collaboration and influence skills.

• Self-driven and adaptable; capable of performing tasks independently with minimal direction.

• English required; Spanish preferred.

Physical Requirements:

• Ability to sit, stand, and walk throughout the day as required between office and warehouse environments.

• Occasional lifting up to 25 lbs.

• Ability to bend, reach, push, pull, and handle materials as needed.

• Must be comfortable working around warehouse operations that can be noisy or temperature-variable.

Visual Acuity Requirements

• Ability to read computer screens, reports, and documentation with accuracy.

• Visual acuity for detailed data entry and document review.

• Ability to observe product and inventory conditions during warehouse visits.

Performance Metrics

• Client satisfaction and retention.

• Response time and resolution rate for client service requests.

• Accuracy and timeliness of reporting and communication.

• Operational efficiency and issue resolution collaboration.

• Contribution to continuous improvement and account growth initiatives.