Property Management Administrator

Job Description

Job Description

Overview : 
We are seeking a bilingual Spanish-speaking Property Management Administrator to serve as a primary point of contact for the day-to-day leasing and administrative operations at our corporate office in Suffern, NY. The ideal candidate is professional, organized, responsive, and able to work independently in a fast-paced property management office.

Responsibilities

• Serve as the primary point of contact for residents related to the assigned properties, handling inquiries, questions, concerns, complaints, and rent collection matters in a professional and timely manner, while working closely with the property management team as needed.
• Support day-to-day leasing operations, including preparing leasing documents, collecting required paperwork, and following up on missing or incomplete items.
• Organize, maintain, and update resident records and related documentation as needed.
• Develop and maintain positive resident relationships through professional communication, prompt follow-up, and a strong understanding of property policies and procedures.
• Assist with rent collection efforts and follow up with residents regarding outstanding balances as needed.
• Work independently while effectively supporting the overall property management office and team.
• Maintain a professional, organized, and responsive approach while working in a fast-paced office environment. 

Qualifications and Experience

• Bilingual in English and Spanish required.
• 2+ years of property management experience strongly preferred.
• Previous customer service experience in an office setting required.
• Professional, reliable, and responsive approach to resident interactions.
• Willingness and ability to learn property management software.
• Strong communication, interpersonal, and customer service skills, with a professional, reliable, and responsive approach to resident interactions.
• Excellent organizational skills and attention to detail, with the ability to manage multiple priorities and tasks in a fast-paced environment. 
• Ability to work independently while also collaborating effectively with the property management team.
• Willingness and ability to learn property management software.
• Knowledge of Microsoft Office Suite (Outlook, Word, Excel)