Account Specialist/Scan-Based Trading (SBT) (Hybrid Remote)

Account Specialist

Summary: The SBT channel (Scan-Based Trading) is a retail channel comprised of multiple retail stores across multiple retail chains where Arcadia Publishing sells books on a consignment basis. The account specialist serves as a primary point of contact between the customers, merchandisers, and Arcadia.

Essential duties and responsibilities include the following. Other duties may be assigned. Every effort has been made to identify the essential duties and responsibilities of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position. All members of staff are expected to contribute to the success of Arcadia Publishing by understanding, valuing and working toward department and company goals.

The account specialist is an entry level position that manages the following aspects of customer accounts:

• Coordinates store level communication between customers and Arcadia, either directly or indirectly via phone and email.
• Assists with customer needs such as returns, damaged products, store closures, etc.
• Coordinates replenishment shipments, merchandising, and tracking for each account using Salesforce and other tools available
• Reviews merchandiser reports (including all photos) on a routine basis to ensure product is properly placed in store, and to identify inventory issues, using Salesforce and other tools available
• Supports new account onboarding and setup

Merchandiser relationship management

• Manages the 3rd party merchandiser relationship for all accounts
• Provides notification and tracking information as required
• Facilitates monthly meetings with merchandiser partners

Field Audit process

• Acts as primary owner for all issues related to their accounts
• Works with appropriate personnel to resolve issues

Other Sales Support duties as assigned

About Arcadia Publishing

As the nation's leading publisher of books of local history and local interest, Arcadia's mission is to connect people with their past, with their communities, and with one another. Arcadia is the home of the iconic sepia-jacketed Images of America series, featuring unique hyper-local histories of countless hometowns across all fifty states, as well as such series as American Palate, which focuses on local food, beer and wine, and Haunted America, which retells stories of famous hauntings, one American city and town at a time. Arcadia has an extraordinary catalog of more than 17,000 local titles and publishes 500 new books of local interest and local history each year. Using its proprietary Store Match system, Arcadia can create a highly customized hyper-local book assortment for any storefront in the nation.

Arcadia Publishing is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

• Bachelor's degree (B. A.) from four-year college or university; 1-2 years related experience and/or training; or equivalent combination of education and experience.
• Knowledge of basic computer functions, Microsoft Office suite (including superb Microsoft Excel abilities), content management systems, sales order processing systems, customer relationship management systems, sales reporting software.
• Excellent communication skills, both written and verbal, and the ability to present information in a professional manner.