Service and Support Administrator

Salary : $54,121.60 - $69,825.60 Annually
Location : Delaware, OH
Job Type: Full-Time
Job Number: 2601305
Department: Board of Developmental Disabilities
Opening Date: 07/02/2026
Closing Date: Continuous
FLSA: Non-Exempt
Bargaining Unit: N/A


Objectives
At the Delaware County Board of Developmental Disabilities (DCBDD), we believe every person deserves the opportunity to live, learn, work, and thrive as a valued member of our community. We support individuals with developmental disabilities and their families at every stage of life, connecting them with resources, creating opportunities for inclusion, and empowering them to achieve their goals. Our work is driven by compassion, collaboration, and a deep respect for the dignity and potential of every person we serve. Joining our team means more than just starting a new job, it is becoming part of a mission-driven organization where your skills make a lasting difference in the lives of others and in the heart of our growing community.

Mission: To inspire, empower, and support people to achieve their full potential.

Vision: All people will lead personally fulfilling lives.

Candidates must model the following established core values: Inclusion, Equity, and Integrity


Primary Objective: The Service and Support Administrator (SSA) will assist an individual to be self-directed in accessing all needed/requested services. This will include integration of resources directed toward meeting the needs of individuals and assuring that they receive and keep the services and/or supports to enable them to meet their goals. They shall also work to ensure the rights of individuals in accordance with federal, state and local statutes and regulations, and to remove barriers to improving the individual's quality of life.

Job Standards
Minimum Qualifications: Bachelor's Degree in social work, counseling, education, health and human services, law enforcement, behavioral science, or a related field; Master's degree and two (2) years' experience working with individuals with developmental disabilities preferred.


Ability to obtain and maintain DODD Service and Support Administration certification per OAC 5123-5-02.

Must possess a valid State of Ohio Driver's License and acceptable driving record as stipulated by the Board's insurance carrier.

Physical Requirements: The physical requirements of the position are identified as light work, which may require the lifting of up to 25 pounds occasionally.

The physical activity of the position is manual dexterity, talking, hearing, reaching, and navigating your environment.

Ability to operate standard office equipment in the performance of essential functions (e.g. copy machine, fax machine, personal computer, and telephone.).


Other Requirements : Successful completion of a criminal records check (BCI and FBI) and registry/database check as required by DODD, driving record checks, and DCBDD receiving favorable reference reports.

Participates in the rotation of the On-Call response system for after hours, weekends, and holidays. May need to intervene in crisis situation or authorize emergency support services.

Schedule may need to be flexible based on DCBDD operational need and/or the individual or families served.

Essential Functions


Acts as the county board primary point of coordination and accountability for eligible individuals aged three (3) years of age and above.

At least annually, actively engages the individual/family and persons they choose in developing their Ohio Individual Service Plan (OISP); initially and at least annually, conducts ongoing assessment of current needs to include likes, dislikes, potential outcomes, skill development, health and safety considerations, and what is important to and for the individual.

For assigned cases, provides monitoring of authorized services and reviews the individuals' progress against the proposed or intended outcome of the OISP; follows up with services providers to assure services are being provided per the OISP, facilitates communication with the team, and reviews and addresses needs identified in MUI/UI and Quality Assurance reports.

Amends OISP, as needed, based on individual or team concerns, progress toward meeting outcomes, plan review, MUI prevention plans, or other issues that impact the need for services as described in the plan.

Responsible for referral and linkage to available resources.

Completes live targeted case management (TCM) notes to document all services delivered and service billing; maintains Waiver administration documentation and individual files.

Initially and at least annually, conducts required assessments as applicable included in person centered planning including but not limited to, Level of Care (LOC), Developmental Disability Profile (DDP), Acuity Assessment Instrument (AAI), Nursing Task Inventory, (NTI), Waiting List Assessment, On-site/On-call (OSOC), Waiver Rate Add-ons, Medication Administration (Med-Admin).

Oversees initial waiver enrollment process, annual waiver redetermination process and waiver dis-enrollment process by assuring all required action and documentation are complete.

Assures individuals and legal guardians participate in the free choice of provider process by facilitating tours, interviews, reviews of potential provider credentials, etc. as the person needs/requests.

Identifies funding sources for supports identified in the OISP by utilizing a hierarchy of funding options applicable to each person; plans with teams to access services that are cost efficient and effective to meet the needs described in the OISP; establishes budgets for services based upon the individual's assessed needs and preferred ways of meeting those needs; manages processes related to prior authorization as necessary and responds to requests for revisions of authorizations as needed.

Reports major unusual incidents to include alleged abuse/neglect in accordance with Ohio Revised Code 5123; Administrative Rule 5123-17-02; and County Board policies and procedures.

Completes enrollment and annual redetermination assessments for home and community-based waiver services administered by DCBDD.

Provides support to Service and Support Administrators through initial orientation, training and review, technical assistance, and case coverage during extended leave.

Regular attendance, as governed by and in accordance with applicable rules, regulations, procedures and laws, is regarded as an essential requirement of this classification.

Adheres to all ORC, OAC, and DCBDD policies and procedures.

Performs other related duties as assigned.

Supplemental Information
DCBDD IS AN EQUAL OPPORTUNITY EMPLOYER
Full job descriptions are available on the Class Specifications page.
Equal Opportunity Employer
M/F/D/V
In addition to a competitive compensation plan, DCBDD offers a comprehensive benefits package to full-time employees which includes, but is not limited to, medical, prescription, dental, and vision insurance and the option to enroll in a Flexible Spending Medical or Dependent Care Account (FSA). Additional benefits include employer and employee paid supplemental life insurance, pension through the Ohio Public Employees Retirement System (OPERS), supplemental deferred compensation, a professional development allotment, tuition reimbursement, and an EAP program. Paid time off is offered in the form of vacation, personal, sick leave, holidays, and bereavement.
01


Do you possess a bachelor's degree or graduate-level degree in education, health, social or behavioral science, social services, human services, or other related field from an accredited college or university?

• Yes
• No

02


How many years of full-time professional experience do you possess working with individuals with disabilities, developmental delays, or diagnosed physical or mental conditions?

• No experience
• Up to 1 year
• 1 year up to 2 years
• 2 years up to 5 years
• 5 or more years

03


Do you possess a valid Department of Developmental Disabilities (DODD) Service and Support Administrator Certification?

• Yes
• No

04


Do you possess a valid driver's license?

• Yes
• No

Required Question