Experienced Dealership Service Advisor

Job Description

Job Description

Key Responsibilities:

• Greet customers, assess service needs, and advise on recommended maintenance and repairs

• Prepare repair orders, communicate with technicians, and provide clear updates to customers

• Ensure a high level of customer satisfaction through professionalism, accuracy, and follow-through

• Assist the Service Manager with administrative tasks, including scheduling, workflow coordination, reporting, and quality control

• Help maintain department organization and support daily operations to enhance efficiency

• Review service history, warranty coverage, and pricing with customers

• Handle customer concerns and help maintain positive dealership relationships

• Contribute to process improvements and department performance goals

Qualifications:

• 3+ years of automotive service advisor experience required

• Strong understanding of vehicle maintenance and repair processes

• Exceptional communication, customer service, and problem-solving skills

• Ability to multitask in a fast-paced service environment

• Experience with dealership management systems (DMS) and service software

• Strong organizational skills with the ability to assist in administrative functions

• A team-oriented mindset with leadership potential

• Valid driver’s license

• Experience with CDK and X-Time is preferred
• Spanish Speaker a PLUS!

What We Offer:

• Competitive pay with performance bonuses

• Health, dental, and vision benefits (if applicable)

• Paid time off and holidays

• Ongoing training and development

• Opportunities for advancement within the service department