Partnership Executive

Job Description

Job Description

Job Overview

Empower is seeking a driven, field-focused Partnership Executive Representative to expand our presence within the personal injury market. This is a true business development role centered on opening new doors, creating referral partnerships, and building a book of business from the ground up.

We are not looking for someone to simply maintain relationships. We are looking for someone who creates them.

The right candidate is a disciplined hunter who thrives in the field, takes ownership of a territory, embraces accountability, and uses CRM as a competitive advantage. This person is persistent, highly self-motivated, comfortable hearing ?no,? and committed to earning long-term trust through consistent follow-through.

This is not a desk-based account management position. It is a field sales role for someone who wants to build a market, develop meaningful relationships, and grow into a high-performing healthcare business development professional.

Primary Role Focus

The position is structured around:

• 70% new business development and territory building
• 20% relationship management and account growth
• 10% CRM management, reporting, and internal collaboration

Key Responsibilities Build a New Book of Business

• Develop an assigned territory through consistent prospecting, field activity, and relationship building.
• Identify and secure new referral partnerships within the personal injury market.
• Build relationships with personal injury attorneys, paralegals, chiropractic clinics, physical therapy practices, orthopedic groups, pain management physicians, imaging centers, urgent care providers, case managers, and other referral sources.
• Generate new business through disciplined outreach, networking, events, lunch-and-learns, education, and follow-up.
• Build a sustainable book of business that produces recurring referrals.
• Treat the assigned territory like a business and take full ownership of its growth.

Live in the Field

• Spend the majority of the workweek meeting prospective and existing partners face-to-face.
• Conduct regular office visits, scheduled meetings, drop-ins, networking events, lunch-and-learns, and community outreach.
• Develop efficient daily and weekly territory plans to maximize market coverage.
• Organize and lead lunch-and-learns, educational presentations, and referral partner meetings.
• Become a recognizable and trusted presence throughout the local personal injury community.
• Create opportunities through consistent field activity rather than waiting for leads to arrive.

Relationship Selling

• Build long-term partnerships rather than pursue one-time transactions.
• Understand each prospective partner?s practice, referral needs, patient population, and operational challenges.
• Position Empower?s services as a valuable extension of the partner?s practice and case strategy.
• Deliver exceptional responsiveness, communication, and follow-through.
• Maintain regular contact with referral partners and continue developing relationships after the first referral.
• Become the first call for partners that need coordinated care.

Own the Sales Pipeline

• Consistently generate qualified opportunities and move them through the sales process.
• Maintain a healthy pipeline across all stages of development.
• Follow a structured outreach cadence while adapting communication to each relationship.
• Continue following up until an opportunity is won, lost, paused, or formally disqualified.
• Identify inactive, dormant, and underdeveloped accounts and create plans to reactivate or grow them.
• Maintain accurate forecasts and clearly communicate expected referral activity.

CRM Excellence

• Use the CRM every day as the central system for managing the territory and book of business.
• Document all office visits, meetings, calls, emails, referrals, partner information, and follow-up activity.
• Maintain complete and accurate contact and account records.
• Keep pipeline stages, next steps, referral opportunities, and projected outcomes current.
• Use CRM data to prioritize opportunities, identify gaps, measure activity, and improve territory performance.
• Complete all required CRM documentation promptly rather than treating it as an end-of-week administrative task.
• Understand that activity not entered into the CRM is considered activity that did not occur.

Education and Outreach

• Present Empower?s services, care model, referral process, and value proposition clearly and professionally.
• Conduct educational meetings for attorneys, legal staff, medical providers, case managers, and referral teams.
• Represent Empower at industry events, networking functions, conferences, and community activities.
• Tailor presentations and conversations to the needs of each audience.
• Identify opportunities for collaborative events, educational programs, and market partnerships.

Internal Collaboration

• Work closely with the Growth team, Case Management, Clinical Operations, Scheduling, Marketing, and Leadership to support a strong referral partner experience.
• Help ensure that new referrals are communicated, scheduled, and managed effectively.
• Provide market feedback regarding competitor activity, referral barriers, service needs, and growth opportunities.
• Escalate partner concerns quickly and participate in resolving issues.
• Coordinate with Marketing on campaigns, events, collateral, and outreach initiatives.
• Participate in weekly sales and marketing meetings, pipeline reviews, coaching sessions, and performance reviews.

Continuous Growth and Sales Development

• Participate actively in sales coaching and mentorship.
• Learn and apply proven relationship-selling, consultative selling, and Lean sales methodologies.
• Accept direct feedback and translate coaching into improved field performance.
• Continuously refine prospecting, communication, account development, and closing skills.
• Share successful approaches and market intelligence with the broader sales team.
• Demonstrate the potential and desire to grow into greater responsibility over time.