Territory Account Manager

Account Manager

Waste Connections – Elkhart, IN

Waste Connections is seeking a motivated and customer-focused Account Manager to join our team in Elkhart, IN. This is a business-to-business (B2B) role centered on managing and growing an existing portfolio of commercial customers, while identifying opportunities to expand services. We're looking for someone who excels at building long-term relationships, delivering tailored solutions, and driving customer satisfaction in a fast-paced industry.

Key Responsibilities

• Manage and retain a portfolio of commercial waste and recycling customers
• Build strong relationships with key client contacts to ensure high levels of satisfaction and service delivery
• Identify opportunities for account growth, service upgrades, and cross-selling additional solutions
• Conduct regular account reviews and site visits to understand customer needs and optimize service solutions
• Prepare customized proposals and service recommendations using our CRM tool (ARES)
• Track contract expiration dates and proactively manage renewals and pricing adjustments
• Partner with internal operations and customer service teams to quickly resolve issues and ensure seamless service
• Analyze client waste streams to recommend cost-effective and sustainable solutions, including recycling options
• Maintain accurate account records, activity tracking, and pipeline management within CRM
• Support new business efforts within assigned accounts and through referrals as needed
• Other duties as assigned

Why Join Us

• Strong focus on account growth and retention vs. pure cold hunting
• Work with a supportive team in a recession-resistant industry
• Opportunities for advancement within a stable and growing organization

Qualifications

• 2+ years of account management, B2B sales, or customer-facing experience preferred
• Experience in waste management, industrial services, or route-based operations is a strong plus
• Strong relationship-building, problem-solving, and communication skills
• Ability to manage a book of business and prioritize multiple customer needs
• Experience with contract management, renewals, and upselling services
• Proficient in CRM tools
• Valid driver's license and reliable transportation

Successful candidates are those who seek to thrive in an environment of operational excellence and accountability. We offer excellent family benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future"

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status