Customer Service Representative - JM

Job Description

Job Description

A distribution company is seeking a Customer Service Representative who will process and input customer orders, create and monitor warehouse work requests, inbound/outbound material activity, and print order labels based on customer requirements.  Work hours are Monday through Friday 7:45 a.m. to 4:15 p.m. 

Job Duties:

• Greet customers and carriers at the office window, answer office phone calls, process emails and orders, and run Inventory Reports 
• Prepare work orders, bills of lading, shipping orders, inbound/outbound manifests, and other necessary documents
• Examine manifests, invoices, or orders, to verify the accuracy of incoming or outgoing shipments
• Maintain correspondences with customers, including receipts, and invoices 
• Provide assistance in answering the telephone, resolving warehouse inventory discrepancies, and providing backup to the warehouse
• Trace and record shipment data, such as weight, charges, space availability, and damages and discrepancies, for reporting, accounting, and record keeping purposes
• Work with other representatives to rectify damages, shortages, and non-conformance to specifications
• Resolve overages, shortages, and damages, document all correspondences, and schedule appointments
• Follow attendance policy, show up for work on time, and be ready to work assigned shift
• Adhere to the site’s quality and safety standards
• Perform other office duties as assigned

Qualifications:

• Must have a High School Diploma or GED
• 2+ years experience working in a warehouse or equivalent environment, preferred
• Basic computer skills required, familiar with Microsoft Office Programs, preferred, along with accurate data entry experience
• Must be capable of making sound judgment calls independently and performing daily tasks without prompting
• Must have the ability to learn quickly, work reliably and accurately, and perform well with the site team
• Must provide positive customer service and be capable of working successfully with strict time constraints
• Must communicate with employees, work as a team, and must be able to visualize and articulate solutions to a variety of problems
• Must have an articulate, professional, and upbeat phone presence
• Must have excellent organizational and communication skills

Only candidates that can pass a background check and drug screen will be considered . 

To get a complete list of current Area Temps job openings, please visit our Job Board by using this link:

With over 35 years experience in Greater Cleveland and thousands of people employed successfully each year, Area Temps still believes that the best way to serve both our employees and our customers is through personal service. When you apply online, we'll review your work skills and location preferences within 24 hours. Qualified candidates will be contacted to arrange for a personal interview, and our personnel supervisors will work with you to find the perfect assignment.

Full-Service Staffing:
Every year we match thousands of quality employees with rewarding office, industrial, professional, technical and skilled trades opportunities.

City Search Applicant Network:
Our interactive centralized network links our six branch locations, providing unprecedented access to over 80,000 personally interviewed and performance-rated applicants. Clients are guaranteed the best candidates - and job seekers have access to the best opportunities - in the Greater Cleveland area.

Please copy and paste this link into your browser to visit our Job Board and get a complete list of current Area Temps job openings:

Company Description

With over 35 years experience in Greater Cleveland and thousands of people employed successfully each year, Area Temps still believes that the best way to serve both our employees and our customers is through personal service. When you apply online, we'll review your work skills and location preferences within 24 hours. Qualified candidates will be contacted to arrange for a personal interview, and our personnel supervisors will work with you to find the perfect assignment.\r\n\r\nFull-Service Staffing:\r\nEvery year we match thousands of quality employees with rewarding office, industrial, professional, technical and skilled trades opportunities. \r\n\r\nCity Search Applicant Network:\r\nOur interactive centralized network links our six branch locations, providing unprecedented access to over 80,000 personally interviewed and performance-rated applicants. Clients are guaranteed the best candidates - and job seekers have access to the best opportunities - in the Greater Cleveland area. \r\n\r\nPlease copy and paste this link into your browser to visit our Job Board and get a complete list of current Area Temps job openings: