Executive Assistant & Customer Support

Job Description

Executive Assistant & Customer Support

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Company: DMI Appliance Group (Dynamic Marketing Inc.)

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Location: Hamilton Township, NJ

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Employment Type: Full-Time, On-Site with Rotating Remote Evening Support

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Salary Range: $45,000–$57,000 annually, based on experience

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Schedule: 35-hour workweek with flexible scheduling

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About DMI Appliance Group

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Founded in 1957, DMI Appliance Group is an established appliance buying cooperative serving independent appliance retailers throughout the Northeast. We provide distribution, purchasing programs, technology, and member support services to help independent retailers succeed.

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We are seeking a motivated, dependable, and highly organized individual to join our team as an Executive Assistant & Customer Support Specialist.

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This is a hands-on position combining direct executive assistance, daily office administration, and backup member support. The ideal candidate is proactive, resourceful, trustworthy, and enjoys helping others.

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We welcome both experienced professionals and motivated entry-level candidates. Comprehensive training will be provided.

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Key Responsibilities

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Executive Assistance

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• Provide direct administrative support to DMI's Executive Director.
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• Manage calendars, appointments, meetings, and scheduling.
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• Prepare correspondence, reports, presentations, and meeting materials.
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• Coordinate travel arrangements and business-related activities.
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• Track deadlines, follow-ups, and important action items.
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• Anticipate upcoming needs, identify potential issues, and help keep priorities on track.
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• Assist with special projects and various operational responsibilities.
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• Handle sensitive company and personnel information with strict confidentiality.
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Office Administration

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• Serve as the primary receptionist, greeting visitors and answering incoming calls.
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• Coordinate incoming and outgoing mail, packages, and shipments, including USPS, UPS, and FedEx.
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• Monitor office supplies, maintain inventory, and coordinate purchasing.
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• Prepare conference rooms and meeting spaces.
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• Arrange catering, refreshments, and logistics for meetings and company events.
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• Maintain an organized, professional, and welcoming office environment.
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• Coordinate with internal departments and outside vendors as needed.
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• Identify opportunities to improve daily office operations.
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Member Support

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• Provide backup support to DMI's Member Services team.
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• Assist members by phone and email with questions, orders, and general inquiries.
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• Help with order placement, modifications, product availability, and estimated delivery dates.
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• Assist members with DMI's online ordering and reporting systems.
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• Coordinate with internal departments to research and resolve member concerns.
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• Handle regular member support requests to maintain familiarity with procedures and systems.
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• Provide additional support during staff absences or periods of increased activity.
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• Participate in rotating remote evening member support coverage.
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Qualifications

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• Strong organizational and time-management skills.
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• Excellent written and verbal communication.
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• Dependable, punctual, honest, and accountable.
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• Ability to take initiative and work independently.
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• Strong attention to detail and problem-solving abilities.
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• Good judgment and ability to maintain confidentiality.
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• Friendly, professional, and patient when interacting with others.
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• Ability to accept feedback and adapt to changing priorities.
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• Basic proficiency with Microsoft Office or Google Workspace.
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• Previous experience in administrative support, executive assistance, office coordination, or customer service is preferred but not required.
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• Willingness to learn new software and proprietary business systems.
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We value attitude, initiative, reliability, and willingness to learn as much as previous experience.

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Work Schedule & Flexibility

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This is a full-time, salaried position based on a standard 35-hour workweek .

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DMI's regular office hours are Monday through Friday, 8:00 a.m. to 4:00 p.m. Daily schedules offer flexibility, subject to business needs and maintaining appropriate office coverage.

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Employees may work seven hours with no extended unpaid lunch period, or arrange a longer on-site schedule that includes a meal break, consistent with company policy and applicable law.

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Rotating Evening Coverage

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The position includes rotating remote member support coverage from 6:00 p.m. to 7:00 p.m., Sunday through Thursday.

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Evening coverage is shared with another team member, generally on alternating weeks, with flexibility to exchange coverage when necessary. Daytime hours are adjusted to accommodate scheduled evening coverage.

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Compensation & Benefits

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• Annual salary: $48,000–$62,000 , based on experience and qualifications.
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• Full-time position with a standard 35-hour workweek.
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• Flexible scheduling.
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• Company benefits, including 401(k), Health, Vision, Dental, and more, to be discussed during the hiring process.
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• Comprehensive training and professional development.
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• Opportunity to work directly with executive leadership and gain experience across multiple business functions.
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Why Join DMI?

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This is more than a traditional administrative position.

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You'll work closely with executive leadership, become an important part of daily business operations, and gain experience in several areas of an established organization. We're looking for someone who takes pride in their work, thinks ahead, follows through on commitments, and enjoys making a meaningful contribution to the team. If you're dependable, motivated, organized, and eager to grow, we'd love to hear from you.