Service Advisor

Job Type Full time Exempt/Non Exempt Salary Position Schedule / Shift Service center hours are Monday–Friday, 7:30 a.m.–6:00 p.m., and Saturday, 8:00 a.m.–4:00 p.m. Schedule and shift assignments will depend on the position. Position Summary As a Service Advisor, you’ll serve as the primary point of contact for customers throughout the vehicle service process. This role involves assessing customer needs, recommending maintenance and repair services, preparing repair orders, and communicating with both customers and technicians to ensure work is completed accurately and efficiently. Successful candidates have strong customer service, communication, and organizational skills, along with the ability to manage multiple priorities in a fast‑paced environment. The Service Advisor plays a key role in delivering a positive customer experience and supporting overall service department performance. Key Responsibilities Serve as the primary point of contact for customers, providing a professional and positive service experience from check‑in through vehicle pickup. Schedule appointments, document vehicle concerns, create repair orders, and provide clear estimates for recommended services and repairs. Review technician findings and use a consultative approach to recommend maintenance and repair services based on customer needs and vehicle history. Coordinate with technicians to ensure accurate communication, efficient workflow, and timely completion of repairs. Process payments, collect required deposits, maintain accurate records, and support customer satisfaction goals. Promote company products and services, identify additional customer needs, and assist with inventory and other service department operations as needed. Qualifications Required High school diploma, GED, and/or technical school certification required. Valid state driver’s license required. Minimum of six months of customer service and/or sales experience. Strong communication, customer service, and consultative sales skills, with the ability to build relationships and recommend products and services. Self‑motivated team player who takes initiative, collaborates effectively, and consistently delivers results. Ability to work in a fast‑paced environment, manage multiple priorities, and professionally handle challenging customer situations. Performance will be evaluated based on production and key performance indicators (KPIs). Preferred Bachelor’s degree Preferred. Work Environment This position involves sitting, standing, walking, and normal physical mobility, including reaching, grabbing, lifting, and carrying typical office equipment (averaging up to approximately 80 pounds in weight). Frequent standing and walking. Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephone. Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations. Compensation & Benefits Overview ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.). Compensation Service Advisors will earn a competitive salary of $50,000 - $65,000 per year, with monthly bonus potential based on performance. Benefits At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well‑being, and professional growth. Health & Wellness Medical plans with multiple coverage options, including HSA eligibility. Prescription drug coverage. Dental and vision benefits. Employee Assistance Program (confidential support services). Financial Protection & Insurance Company‑paid basic life insurance. Optional supplemental life insurance and dependent coverage. Short‑term and long‑term disability coverage. Critical illness, accident, and pet insurance options. Retirement & Savings 401(k) plan to support long‑term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service. Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options. Time Off & Leave Paid Time Off (PTO): Accrual‑based, increases with tenure, eligible at 90 days of employment. Full‑time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part‑time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month. Paid Holidays: Full‑time employees are eligible for 10 company‑paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part‑time employees are eligible for 8 company‑paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules. Paid leave programs, including parental, bereavement, jury duty, and military leave. Career Growth & Education Tuition assistance (up to $5,250 annually; 80% covered by ACG). Professional certification support with 100% reimbursement for eligible programs. Opportunities for career development and advancement. Additional Perks Complimentary AAA membership with roadside assistance and travel discounts. Adoption assistance program. Important Note ACG’s Compensation philosophy is to provide a market‑competitive structure of fair, equitable and performance‑based pay to attract and retain excellent talent that will enable ACG to meet its short and long‑term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position. #J-18808-Ljbffr