Workforce Manager
Virtual Vocations Inc
Supporting workforce management systems, the remote Workforce Manager will forecast workload demand, schedule staff, and optimize staffing efficiency to improve service levels and operational outcomes. Key responsibilities: Analyze historical data to forecast call volume and workload trends Develop staffing models and monitor real-time adherence and staffing levels Maintain Workforce Management platforms and support intraday management decisions Required qualifications: Bachelor's degree in Business, Analytics, IT, or related field (or equivalent experience) 2+ years of Workforce Management or call center analytics experience Experience with WFM platforms such as Zendesk or NICE Advanced Excel skills, including pivot tables and trend analysis Strong analytical abilities with a focus on data accuracy
Vacancy posted 1 day ago
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