Decoration Business Analyst

Our Vision:  Empowering people with long-lasting, high-quality sportswear helps them succeed in their own lives, and makes them proud to be a part of something bigger than themselves.  

Our Mission:  Our objective is to be the world's best sportswear supplier for retailers, companies, and teams.

The Decoration Business Analyst plays a critical role in bridging technical systems with business operations for the New Wave Group North America entities. The Decoration BA provides technical support, specialized analysis to our largescale Embroidery Operations across the US and Canada. This position works with Business Process Owners (BPO), contractors and end users on implementation of Decoration, Pricing and provide Support for these areas.

Job Location

This position is required onsite at one of our 3 US fulfillment centers:

• Seattle Fulfillment Center located in Renton, Washington
• Dallas Fulfillment Center located in Grand Prairie, Texas
• Ahead HQ and Fulfillment Center located in New Bedford, Massachusetts

Responsibilities include

• Technical Support of our Embroidery Development and Scheduling Software. This includes Testing, Upgrades, Debugging and End-user support.
• Support of Tracker - Logo'd orders scheduling for decoration & scheduling.
• Support of Wilcom for logo storage - database
• Support of Barunden/Tajima decoration machines & associated software (e.g. Pulse) - Embroidery Machines
• Decoration Stream Lead – Manage, Configure and Support Decoration in Infor M3 and WMS. Will provide expert support on the decoration interactions with Infor M3 and WMS.
• Design, test and support generic and custom customer or product labels and hangtags for our Value Added Services (VAS) department, including custom labels and forms used by the WMS, via Interform.
• The Decoration BA also collaborates with others in the NWG IT and local NWG entity to support and administer various other software applications used throughout the FC that interface with the warehouse management system.
• Support FC local super-users and provide end user support.

Successful candidates will

• Have experience with Infor M3 Implementations, including Configuration, Testing and Support.
• Experience with label design programs like Bartender, Interform or Nice Label.
• Experience with decoration systems (Tracker preferred, Embtrak or similar)
• Have excellent communication skills and the ability to discuss technical issues with non-technical staff and customers.
• Organized and process oriented. Diligent with documentation.
• Demonstrate a positive and professional demeanor and be solution oriented at all times
• Demonstrate strong problem solving and prioritization skills in a changing environment
• Willingness to be flexible with work hours (40+ hrs/week).
• Valid passport & an enthusiastic traveler mindset is required. International travel will be required.

Education and Experience

• Undergraduate Degree or equivalent work experience supporting development teams

Mindset and orientation

• Ability to organize, prioritize, multitask, and demonstrate flexibility in a dynamic, fast paced environment.
• Embrace challenges, learn from feedback, and be willing to see effort as the path to mastery.
• Bring a spirit of service to end users & warehouse team while maximizing autonomy in your role.

Our Workplace: Employees shall work in a non-hostile work environment. That is, the employee is expected not to engage in any activity that unreasonably interferes with performance of any other employee, such as sexual harassment, unlawful discrimination or any other behavior that unduly demeans or intimidates another employee.

Our Employees: Full Time Employees enjoy employer subsidized medical, dental and vision eligibility, Paid Sick leave and Annual Vacation leave. Employees are also eligible for participation in our 401k plan with company match and ten (10) paid holidays in a calendar year.

New Wave Group NA/Cutter & Buck is proud to be an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. E-Verify: We verify the identity and employment authorization of individuals hired for employment in the United States.

We maintain a drug-free workplace and perform pre-employment post-offer substance abuse testing, complete post-offer background check are required for all positions. A clear driving record may be required for Safety Sensitive and Sales positions.

New Wave Group NA and Cutter & Buck, Inc. are socially responsible companies