Coordinator, Quality Assurance - Auxiliary Services

Job Summary

Ensure a high level of vendor performance in collaboration with internal auxiliary services staff and external vendors. Responsible for overseeing the efficient and effective delivery of high-quality food services, tenant services, and other support services that directly enhance the college's primary educational mission.

ESSENTIAL FUNCTIONS

Research and identify potential service vendors based on quality, reliability, pricing, and alignment with the institution's needs.

In collaboration with procurement, manage and negotiate vendor contracts, focusing on cost-effectiveness, quality, and adherence to service level agreements (SLAs), invoice accuracy, timely payments, and budgetary guidelines.

Serve as the primary point of contact for vendors, foster positive and productive relationships, assess vendor qualifications, conduct background checks.

Identify vendor-related issues, analyze and recommend solutions, track and follow-up on corrective and preventive actions efficiently and professionally.

Maintain accurate records and documentation related to vendor contracts, performance, and compliance to support continuous improvement.

Conduct regular reviews of vendor performance and contracts, against established KPIs, including food quality, timeliness, health and safety compliance, and customer feedback, implementing renewals or changes as necessary.

Conduct regular inspections of food preparation areas, dining facilities, and storage areas to ensure adherence to sanitation and safety regulations.

Implement and monitor corrective action plans to address any non-compliance or underperformance issues promptly.

Collaborate with internal stakeholders (students, staff, administration) to understand their needs and expectations.

Ensure all service operations comply with federal, state, and local regulations.

Perform other duties, tasks and assignments as required.

QUALIFICATIONS

Education & Experience

• Bachelor's degree in Business Administration, hospitality management or related field required

• Associate degree plus 4 years of relevant work experience in a construction trade may be considered in lieu of required degree

• 3 years experience in vendor management, hospitality, or supply chain management required

Licensing & Certification

• Valid Texas Driver License

Special Skills

• MS Office Programs

• Budget Management

• Project Management

• Negotiation & Contract Management

Competencies

• Delivering High Quality Work

• Accepting Responsibility

• Serving Customers

• Supporting Organizational Goals

• Driving Continuous Improvement

• Acting with Integrity

• Thinking Critically

• Managing Change

• Communicating Effectively

Working Conditions

General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.

SECURITY SENSITIVE: This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

Additional Information

EEO Statement

Houston City College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran's status. The following person has been designated to handle inquiries regarding the non-discrimination policies:

Sandra B. Jacobson, J.D., M.Ed., SHRM-SCP, Interim Director of EEO and Compliance & Title IX Coordinator

Office of Equal Opportunity and Title IX

PO Box 667517

Houston TX, 77266

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HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages involvement, innovation, and creativity.

Individuals with disabilities, who require special accommodations to interview, should contact View phone number on click.appcast.io.