Coordinator, Patient Support Services

Coordinator, Patient Support Services

Division: Medicine

Work Arrangement: Onsite only

Location: Houston, TX

Salary Range: $39,150 - $46,059

FLSA Status: Nonexempt

Work Schedule: Monday Friday, 8 a.m. 5 p.m.

Summary

The Section of General Internal Medicine is seeking a Patient Support Services Coordinator who will be responsible for coordination of patients at our San Felipe Primary Care Clinic, including front desk activities, scheduling patient appointments, maintaining patient records, and entering orders for patient tests. The candidate will manage and coordinate patient referrals, as well as provide administrative support for physicians as needed. The clinic hours are Monday - Friday, 8am - 5pm, but may require flexibility to work earlier or later depending on business need. The San Felipe location offers free parking.

Job Duties

• Assists with Front Desk activities including patient check-in and check-out
• Coordinates patient scheduling and referral loops
• Independently manages clinical administrative documentation including patient faxes and forms
• Coordinates with health care facilities for patient surgeries, tests, or procedures
• Assembles medical records and insurance information for patient appointments
• Assists with insurance pre-authorizations or issues
• Provides administrative support for physicians as needed
• Performs other job-related duties as assigned

Minimum Qualifications

• High school diploma or GED
• Two years of relevant experience

Preferred Qualifications and Skills

• Insurance verification experience
• Exposure to medical billing
• Bilingual in Spanish
• Strong interpersonal skills
• Ability to work independently and collaboratively
• Detail oriented
• Strong prioritization skills
• Strong customer service skills

Work Authorization Requirement: This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

Requisition ID: 25325