General Manager

General Manager

Manage and lead 5-6 territories in New Jersey. Offer guidance and foresight to the organization by aiding the senior management team in crafting both the long-term strategic blueprint and annual plans for the company. Promote the prompt and profitable delivery of all services, consistently surpassing company standards for quality and customer satisfaction. Uphold market leadership by fostering staff development and perpetually enhancing business processes. Guarantee the efficient management of staffing, training, documentation, inventory, equipment purchases, maintenance, record keeping, housekeeping, and employee relations.

Primary Responsibilities

• Ensure accomplishment of the objectives as stated in the strategic plan through effective implementation and ongoing refinement of the Plan.
• Exceed company targets for Sales, COGS, Direct Labor, Net Profit, liquidity, cash flow, quality ratings, and customer satisfaction.
• Research and prepare analysis documents and proposals as needed to address market trends and assist the company in meeting its long-term goals.
• Develop profitable relationships with customers that bring value to both parties.
• Foster a team-oriented atmosphere consistent with the Vision, Mission, and Core Values of the company.
• Provide vision, leadership, and discipline regarding long-range fiscal planning and overall financial health of the company to ensure its continuity and solvency.
• Provide recommendations regarding the effective use of long and short-term debt including refinancing and purchasing.
• Oversee the development of compensation and employee benefit policies to attract and retain highly competent personnel at all levels of the company.
• Ensure employment compliance with all Federal, State, and Local regulatory agencies.
• Ensure the continued growth of the company by developing existing people, and assisting in recruiting and selection of new, talented people into positions of leadership within the organization.
• Maintain market leadership through consistent implementation of state-of-the-art technology pertaining to delivery of the company's services and marketing to new clients and markets and focus on continuous process improvement across all departments.
• Negotiate and establish contracts beneficial to the overall success of the company while being sensitive to strategic relationships with company suppliers and partners.
• Work with the Operations Manager to maintain production capacity through adequate staffing, equipping, and supplying of operations.
• Achieve the highest degree of consistency in the implementation of company operating systems working with the Operations Manager.
• Build and maintain constructive relationships with professional advisors as accountant, attorney, banker, insurance agent, consultant, and other business constituencies.

Secondary Responsibilities

• Provide expert recommendations concerning investment and cash strategies.
• Ensure the timely and accurate filing of all Federal, State, and Local taxes, adhering to mandated guidelines.
• Maintain the integrity of company vendor and customer files, including documents, analytical information, and communication notations as required.
• Collaborate with the Sales/Marketing Manager to oversee the development, production, and distribution of sales, marketing, and publicity material.
• Supervise the preparation of the annual report, summarizing progress on short and long-range plans.
• Direct the preparation of the annual budget and conduct regular evaluations of variance reports.
• Engage in active participation within trade associations, community events, charitable initiatives, and other organizations.

Decision Making Authorities

• Establishing the long-term and short-term direction for the company.
• Development of the Strategic Plan.
• Purchases within the budget established in the Strategic Plan.
• Negotiating and establishing contracts.
• Establish compensation schedules and bonus programs.
• All issues and actions related to company policy.

Working Relationships and Scope

• Maintain frequent communication with owner(s) and CEO to discuss company performance and strategic matters.
• Facilitate clear and effective communication between Operations, Sales, and Marketing departments to ensure alignment of company capabilities and capacity with marketing and sales strategies for target markets.
• Cultivate strong working relationships with relevant contacts in the insurance industry, trade associations, training providers, suppliers, and the community.

Performance Skillsets

• Integrity
• Oral Communication
• Written Communication
• Sound Judgment and Decision Making
• Team Building
• Planning and Organizing
• Money Management
• Negotiation
• Excellence
• Coaching
• Technology

Qualifications – Knowledge, Skills, and Abilities

• Bachelor's degree in business, accounting, or a related field, or an associate degree combined with ten (10) to fifteen (15) years of relevant experience and training, or an equivalent combination of education and experience. Additionally, a minimum of five (5) years of experience in managing other managers is required, with a diverse background across various business functions such as Sales, Operations, Administration, Accounting, and HR.
• Proficient in interpreting financial reports, including Profit & Loss, Balance Sheet, and Cash Flow statements. Possesses a deep understanding of how the information on these reports relates to the business activities that generate them. Skilled at analyzing results and translating them into focused actions and Key Performance Indicators (KPIs) for appropriate areas of the business.
• Demonstrates the ability to identify clear opportunities and threats, assess the company's strengths and vulnerabilities accurately, and grasp the overall strategic picture.
• Possesses strong communication skills, adept at soliciting, processing, and integrating inputs and ideas from subordinates, peers, and executives. Deals with areas of conflict or disagreement through open and honest dialogue and provides effective feedback.
• Exhibits an understanding of the natural sources of conflict and takes proactive steps to prevent or address them constructively when they arise.
• Proficient in computing rates, ratios, and percentages, interpreting financial reports, and analyzing performance against business plans and industry benchmarks.
• Demonstrates empathy and active listening skills, accurately tuning in to the opinions, feelings, and needs of others, encouraging open communication and feedback.
• Shows intermediate to advanced proficiency in using computers, the internet, PDAs, and other digital technology specific to the job, as well as in MS Word, Excel, and other industry-specific software.

Working Environment

• During the course of performing this job, the employee will regularly engage in activities such as sitting, using hands to finger, handle or feel, reaching with hands and arms, and talking or hearing. The employee will frequently be required to stand and walk. Additionally, the job may involve regular lifting and/or moving of items weighing up to 10 pounds and frequent lifting and/or moving of items weighing up to 25 pounds. The General Manager's responsibilities encompass a variety of locations, including a typical office environment, traveling to meet customers and clients at their facilities, reviewing ongoing project progress, and inspecting completed work. Daily exposure to the shop, where vehicles and equipment are stored and maintained, is expected. Occasionally, the employee may encounter facilities with standing water and sewage, lack of heat due to utility issues, fire damage, or the presence of mold or other organic growth. The noise level in the work environment is generally quiet.