Senior Account Manager | Commercial

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. Senior Account Manager, Commercial Senior Account Managers, Commercial at Ramp are trusted advisors and relationship owners post-implementation, responsible for driving deep product adoption, spend activation, and long‑term strategic growth across a portfolio of commercial customers. You will go beyond day‑to‑day account management by leading executive‑level conversations, uncovering multi‑layered customer needs, and proactively identifying opportunities to expand Ramp's footprint. You will also serve as a mentor and resource for the broader team, helping shape how we engage and grow our customer base. What You’ll Do Build deep, trust‑based relationships with decision makers and executive stakeholders across your book of business, becoming a go‑to partner and driving genuine excitement around Ramp. Conduct consultative discovery that uncovers second and third‑level pain points and position solutions that tie to customer needs and business outcomes. Own retention, adoption, and expansion across your portfolio—driving urgency through value‑led conversations and overcoming complex objections with confidence. Develop and execute multi‑threaded account strategies, identifying key stakeholders and building relationships across multiple contacts and levels within each account. Lead high‑impact Executive Business Reviews (EBRs/QBRs), delivering structured, audience‑tailored presentations that align on strategy, surface growth opportunities, and showcase Ramp’s roadmap. Manage SFDC pipeline with precision, maintaining accurate notes, forecasts, and opportunity data that can be leveraged for account‑level planning and reporting. Serve as a product expert, consulting on core integrations (ERP, HRIS) and distinguishing between customer‑side configuration issues and Ramp platform issues to drive faster resolution. Deliver targeted, prioritized product feedback on behalf of your customers to influence Ramp’s roadmap. Proactively identify process improvements across tooling, dashboards, and GTM workflows, and drive those improvements forward. Act as an onboarding buddy and mentor to new team members, contributing to continuing education and the overall success of the Commercial AM team. Collaborate cross‑functionally with product, support, and marketing teams, communicating proactively and managing stakeholder expectations effectively. What You Need 5+ years of account management or B2B sales experience, with a track record of driving expansion and retention within a commercial or mid‑market portfolio. Demonstrated ability to run executive‑level conversations and multi‑thread across complex organizations. Strong discovery and consultative selling skills—you know how to dig beneath the surface and tie solutions to real business pain. Excellent verbal and written communication skills, with the ability to tailor your message to any audience—from finance analysts to C‑suite executives. Strong organizational and project management skills, with the ability to independently prioritize a large, active book of business. Experience maintaining CRM hygiene (Salesforce preferred) and leveraging pipeline data for account forecasting. High adaptability and comfort operating in a fast‑moving, evolving environment. Nice to Haves Bachelor’s degree from an accredited university. Experience in financial services or fintech sales. Background at a high‑growth startup. Proficiency in Salesforce, Outreach, or similar productivity tools. Familiarity with accounting software (e.g., NetSuite, QuickBooks, Xero, Sage) and/or accounting knowledge (CPA a plus). Pay Range For candidates located in NYC or SF, the pay range for this role is $164,000 – $225,000. For candidates located in all other locations, the pay range for this role is $148,000 – $202,000. Benefits Available To All Full‑time Ramp Employees (Global) Flexible PTO Unlimited AI token usage Centralized home‑office equipment ordering Health and wellness stipend Budget for intra‑office travel Weekly coffee stipend United States 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents. One Medical annual membership. 401(k), including employer match on contributions made while employed by Ramp. Fertility HRA (up to $10,000 per year). Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay. Pet insurance. In‑office perks: lunch, snacks, drinks, and more. Relocation support to NYC or SF (as needed). Canada Group medical, dental, and vision coverage through Sun Life. Life, AD&D, and disability coverage. Fertility drug coverage (up to $4,000 lifetime). Group Retirement Plan with employer match (RRSP + DPSP). Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay. Employee Assistance Program and virtual care through Lumino Health. United Kingdom Private medical insurance through Freedom Elite. Virtual GP and at‑home care via eMed x Livi. Workplace pension through Penfold, with salary sacrifice option. Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay. Referral Instructions If you are being referred for the role, please contact that person to apply on your behalf. Other Notices Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice #J-18808-Ljbffr Ramp