Program Manager

Profile Summary Primary point of accountability to business partners and other parties for project planning, day‑to‑day execution, management, implementation, readiness, and reporting of large and significant projects or small to medium programs (typically up to $10M) where scope is subject to change, contains high complexity, and high degree of risk, large number of resources, and complex organizational change issues that support moderate to complex business unit or corporate goals. May be responsible to provide management and oversight for a business or IT portfolio. In every case, project/program objectives address complex business goals. The projects/programs will span multiple IT and/or business areas. Accountable to manage and monitor project tasks and controls during portfolio planning, project planning, and delivery activities to ensure on‑time and quality outcomes are met within scope and budget. Work with a high degree of autonomy and apply expert/leading project and program management knowledge, skills, tools, and techniques to project deliverables, processes, communications, presentations to meet or exceed stakeholder needs and expectations. Understand, apply, promote, and contribute to Voya delivery methodologies, standards, and tools. Profile Description Hands‑on and results driven leader with a proven ability to work collaboratively and effectively across organizations and cross functional teams Accountable to business sponsor(s) and management to drive delivery of quality solutions tied to clearly understood business problem(s) and benefit(s) Deliver project/program objectives on‑time, with quality, within scope and budget to meet or exceed stakeholder needs and expectations Proactively identifies, communicates and manages a holistic view of project/program milestones including dependencies and impacts across projects/programs/portfolio Promote early awareness, communication, transparency and mitigation planning of critical dependencies, risks and issues within project Provide accurate project estimates and proactively manage project budget, approved funding, forecasts, and actual Anticipate and head off problems that can jeopardize delivery, budget, customer readiness, and customer acceptance Remove barriers to enable project team to complete objectives no matter how difficult Partners with Finance to support and provide insight to leadership on project/program financials and forecast; understands what is driving the costs and what is needed to achieve desired outcomes Establish strong working relationship and trust with senior leadership; able to share perspective and insights Gain recognition as a trusted advisor / leader with project team, customers, and stakeholders at all levels of the organization across the enterprise (business and Technology) Manage to business outcomes to ensure customer expectations are met and program goals are achieved; Efficiently negotiate priorities and solutions Drive lessons learned and knowledge retention for future use Understand, apply, promote, and contribute to Voya delivery methodologies, standards, and tools Look for and champion opportunities to reduce cost and improve efficiency while delivering on all commitments Actively coach and mentor members of the PM community across the enterprise Manage vendor relationships as required Knowledge & Experience Strong ability to promote, champion change; start with ‘yes’ Innovative leader with the ability to question status quo, influence change and provide forward thinking Expertly operate with ambiguity and limited information Strong soft skills and judgement; understands that leadership and people skills are critical success factors Strong Project/Program Management Financial Acumen ability Ability to communicate the need for change, its purpose, and it’s expected impact to stakeholders at all levels of the organization to ensure understanding and buy‑in Demonstrated ability to be disciplined and flexible at the same time Ability to understand and articulate what is critical and what is noise; keeps team focused on the priorities Demonstrated ability to drive simplified solutions to complex problems to enable positive outcomes Demonstrated success of building partnerships and alliances across the enterprise and at various levels Demonstrates decisive decision‑making orientation; ability to make timely, well‑reasoned decisions that balance the needs of all Demonstrated ability of influence and execute organizational and mindset changes Critical thinker with proven track record of effectively leading execution and value through highly matrixed teams Comfortable under pressure with the ability to manage to tight deadlines while maintaining quality and managing to an acceptable level of risk Effectively, clearly and concisely communicate in all methods (verbal, written, presentation) to various levels of the organization Continuous learner; quickly adapt to changing environment and personalities Leading understanding of project management principles Demonstrated ability and experience (5+ years) managing large and significant projects and/or small to medium programs (typically $4M-$10M) Bachelor’s degree or master’s degree, or related field or equivalent work experience required Compensation Pay Disclosure Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long‑term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $100,070 - $157,470 USD Be Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well. What We Offer Health, dental, vision and life insurance plans 401(k) Savings plan – with generous company matching contributions (up to 6%) Voya Retirement Plan – employer paid cash balance retirement plan (4%) Tuition reimbursement up to $5,250/year Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. Paid volunteer time — 40 hours per calendar year Critical Skills Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well‑reasoned solution. Team Mentality: Partnering effectively to drive our culture and execute on our common goals. Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. Equal Employment Opportunity Voya Financial is an equal‑opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities. #J-18808-Ljbffr