Director of Business Operations

Director of Business Operations In Common With and Quarters are entering a new phase of growth: expanding product categories, increasing operational complexity, developing new business lines, and preparing for geographic expansion. As the organization evolves, we are investing in leadership that strengthens coordination, visibility, and execution across the business. The Director of Business Operations is being created to help ensure that the company strategy translates into structured operation and that teams can execute with clarity, alignment, and operational discipline. This role provides a bird's-eye view of how the organization functions across entities, departments, and systems, helping leadership anticipate risks, prioritize initiatives, and build the infrastructure needed to support long-term scale. Working closely with a Co-Founder and a leadership team that includes Directors of Sales, Product Design, Supply Chain, Product Operations, Finance, and Brand/Marketing. This position strengthens how these teams operate together by establishing planning frameworks, improving organizational visibility, and supporting the operational readiness needed as the company grows. Within this scope, the role also leads People & Culture (HR) and IT as enabling functions that support organizational design, employee experience, and technical infrastructure across the company. This is an opportunity for an experienced operator who is comfortable balancing strategic thinking with hands-on execution, and who is energized by building structure within a creative, fast-moving environment. Core Responsibilities Company Operations & Strategic Planning (30%) Systems, Technology & Infrastructure (30%) Cross-Functional Execution & Organizational Effectiveness (20%) Operational Readiness & Risk Management (20%) Director Level Expectations Provide strategic leadership by setting vision, planning for long-term goals, and navigating complexity across functions. Drive department-level outcomes through scalable systems, cross-functional initiatives, and clear success metrics. Lead and develop managers and senior individual contributors while fostering accountability, collaboration, and growth. Oversee multi-team operations, coordinate resources and priorities, and ensure high-performance execution. Champion continuous improvement by measuring results, analyzing performance, and implementing initiatives that enhance efficiency and impact. Ensure the development and maintenance of clear, effective Standard Operating Procedures (SOPs) or equivalent process documentation that support consistency, quality, and scalability across teams. Requirements 812+ years of experience in business operations, strategic operations, management consulting, or similar leadership roles Demonstrated experience working closely with founders or executive leadership in a growing organization Proven track record of leading cross-functional initiatives that require coordination across multiple teams and priorities Strong analytical capability and financial literacy, with experience using performance data to inform planning and decision-making Experience designing and implementing scalable processes, planning frameworks, or operational systems Ability to navigate ambiguity and shifting priorities while maintaining momentum on key initiatives Excellent communication and stakeholder management skills, with the ability to build alignment across diverse teams Experience managing direct reports or leading multi-disciplinary programs Proficiency with collaborative tools such as Google Workspace and project management or reporting platforms like Asana Must be authorized to work in the United States without current or future employer sponsorship Desired Qualifications Experience working in a design-led, product-based, retail, manufacturing, or hospitality-adjacent business Familiarity with the operational dynamics of physical product companies, including product development cycles, inventory planning, and multi-channel sales environments Experience with e-commerce, trade sales, showroom operations, and experiential retail formats Experience supporting organizational growth through category expansion, new market entry, or the launch of new business entities Background in implementing or evolving business systems such as ERP, CRM, PLM, EDI, or project management platforms Experience building operational structure within entrepreneurial or founder-led companies Comfort working in creative environments where collaboration, adaptability, and strong interpersonal skills are essential Detail-oriented with excellent organizational and communication skills Ability to work effectively with others across functions and levels Comfortable with ambiguity and change; able to learn quickly in a fast-paced environment Demonstrated ability to own work, meet deadlines, and follow through on commitments Strong critical thinking and problem-solving skills Open to giving and receiving feedback as part of a culture of growth and learning Conducts work with integrity, confidentiality, and professionalism A genuinely empathetic group. We have a non-negotiable no jerks policy. Being nice is free. Dog-friendly (we share our studio with a few four-legged coworkers) Studio + Compensation This is a full-time position based in Gowanus, Brooklyn Hours are MondayFriday from 9 am to 6 pm EST Salary range of $130,000-$155,000, commensurate with experience Benefits include medical, dental, and vision insurance (with 100% monthly premium coverage options), PTO, a 401(k) with employer match, and profit sharing.