Branch Manager

Branch ManagerThe Branch Manager oversees all operational, technical, and business functions of the calibration laboratory. This role ensures high-quality service delivery, operational efficiency, financial performance, and a positive customer and employee experience. The Branch Manager leads a team of technicians and support staff while maintaining compliance with ISO/IEC 17025 and company standards.Essential Duties and ResponsibilitiesOversee day-to-day lab operations, including scheduling, workflow management, and resource allocation.Ensure full utilization of technician capabilities and manage overtime to meet customer expectations.Monitor production, turnaround times, and overall team performance; provide weekly and monthly operational reports.Maintain a safe, organized, and compliant work environment, including adherence to health, safety, and ISO/IEC 17025 requirements.Lead continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction.Quarterly in-person customer site visits to discuss current and future services and opportunities.Work closely with the sales teams to assist in evaluating new and existing business opportunities.Ensure accuracy and reliability of calibration services through strong quality control practices.Support and participate in internal and external audits; address nonconformities and implement corrective actions.Oversee calibration of lab standards and assist technical and QA teams with metrology-related issues.Review warranties, evaluate technical concerns, and resolve escalated calibration challenges.Lead, mentor, and develop technicians and support staff; provide coaching, training, and performance feedback.Participate in hiring, onboarding, and performance reviews.Foster a positive, collaborative, and high-performance work culture.Build and maintain strong customer relationships; understand requirements, resolve concerns, and ensure exceptional service.Identify growth opportunities and collaborate with sales teams to expand the customer base.Manage branch P&L, including budgeting, expense control, and financial analysis to ensure profitability.Track and report key performance metrics, providing insights and recommendations for improvement.Perform other duties as assigned to support branch success.RequirementsHigh school diploma or GED requiredMilitary PMEL/TMDE/GPETE training or an Associate's Degree in Electronics or related technical field preferred.Minimum of 5-10 years of experience in a technical or operations-focused environment, including at least 2-5 years of leadership experience.Hands-on experience calibrating test and measurement equipment preferred.Ability to educate on calibration servicesWorking knowledge of ISO/IEC 17025 requirements.Proficiency with Microsoft Office and general computer applications.ASQ CCT certification or equivalent training is a plus.Exposure to budgeting, quoting, or cost control preferredP&L or operational management experience preferred