Social Media Communications Manager I - Remote

Most financial companies treat social media as a broadcast channel, a place to announce features, celebrate milestones, and fill a content calendar. Social media is where we connect with our community. We are building a brand that founders respect, operators trust, and the internet recognizes as thoughtful, precise, and culturally aware. We are looking for a Social Media Manager to shape Mercury’s voice within the tech and founder ecosystem. This person will build platform-native strategies, identify meaningful cultural moments to participate in, and serve as the internal authority on what belongs online. This role sits within the Community team and works at the intersection of brand, product, customer experience, and growth. You will lead Mercury’s presence on X and Reddit while partnering closely with the Community Manager overseeing LinkedIn and Instagram. You will guide participation across channels and help ensure that some of Mercury’s most visible public surfaces reflect the company’s rigor, taste, and intelligence. Develop platform-native strategies for X and Reddit as Mercury’s primary real-time channels Maintain broad fluency across the evolving social platform landscape (LinkedIn, IG) to guide strategy and ensure Mercury shows up appropriately across channels Translate marketing campaigns and product launches into platform-native social strategies Partner with Brand, Product Marketing, Comms, CX, and Community to ensure cohesive storytelling Build rollout frameworks connecting social to editorial, partnerships, and IRL activations Monitor cultural discourse, internet behavior, and platform-native trends Advise leadership on real-time participation and reputational risk Maintain a deep understanding of the startup, venture, fintech, and AI landscape Track conversations and sentiment across hubs including San Francisco, New York City, Los Angeles, and Austin Partner with Customer Experience to create seamless social response workflows Protect long-term brand equity while enabling timely participation Continuously refine strategy based on performance and cultural shifts Platform presence compounds trust and recognition over time Have 5+ years managing social strategy for a brand with a strong point of view Can translate complex ideas into clear, platform-native communication Treats social as a strategic discipline, not a content treadmill Wants to help build a brand the internet respects The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. [