Accounts Receivable & Collections Specialist

Accounts Receivable & Collections Specialist Position Type: Full-Time Schedule: MondayFriday Department: Accounting / Accounts Receivable We are seeking an experienced and detail-oriented Accounts Receivable & Collections Specialist with a strong background in customer collections and past-due account management. This position will focus heavily on contacting customers regarding outstanding balances, resolving payment issues, maintaining accurate account records, and helping reduce aging receivables. The ideal candidate is professional, persistent, organized, and comfortable having difficult conversations regarding past-due accounts while maintaining positive customer relationships. Responsibilities: Manage and follow up on past-due customer accounts Make outbound collection calls and send follow-up emails regarding outstanding balances Review A/R aging reports and prioritize collection activity Communicate with customers regarding overdue invoices and payment status Establish payment arrangements when authorized Research and resolve billing and payment discrepancies Document all collection activity and customer communications Process and accurately apply customer payments Research unapplied or incorrectly applied payments Send invoices, statements, and collection notices as needed Maintain accurate customer account information and collection notes Assist with account reconciliations Escalate seriously delinquent accounts when appropriate Work closely with accounting, sales, and management to resolve account issues Assist with month-end A/R and collection reporting Requirements: Previous Accounts Receivable and collections experience required Strong experience collecting on past-due accounts Comfortable making frequent outbound collection calls Professional and confident telephone and email communication Ability to be firm and persistent while maintaining professionalism Strong attention to detail and organizational skills Experience researching account discrepancies and resolving payment issues Strong data-entry and computer skills Ability to manage a high volume of customer accounts and competing priorities Experience with accounting or A/R software preferred Ability to maintain confidential financial and customer information Ideal Candidate: We are looking for someone who understands that successful collections require consistency, follow-through, documentation, and strong communication. The right candidate will be comfortable taking ownership of their accounts, staying on top of outstanding balances, and working directly with customers to secure payment and resolve issues. K&R Staffing HR Consulting LLC