Technical Support Specialist

Onset Solutions, Inc. has been a leader in Information Technology management and support services since 2001. We are dedicated to empowering small businesses and nonprofit organizations through collaborative partnerships, ensuring they receive reliable IT support with no surprises. Collectively, we are a team committed to growth and development, and we’ll support and enhance your desire to learn new technologies and take on challenging roles and clients as you progress. What you’ll do This position is the heartbeat of our support operation. You’ll be the go‑to for day‑to‑day technical support needs across a variety of client environments—solving issues, deploying endpoints, and helping users get (and stay) productive. We’re hiring for the right person, whether that means a solid Tier II-level Support Specialist or a more advanced Senior Support Tech. Either way, you’ll be doing meaningful, hands‑on work every day. Core responsibilities Include Client Support & Troubleshooting – Diagnose and resolve user issues with hardware, software, printing, email, remote access, and more—both remotely and on‑site. User Onboarding & Offboarding – Set up new users in Microsoft 365 and Active Directory, deploy and configure devices, and ensure secure access to systems. Remote Deployment & Configuration – Prep and configure laptops/desktops using RMM and deployment tools; coordinate shipping and remote handoffs when needed. Ticket Management & Communication – Own your ticket queue, communicate clearly with users, and document resolutions thoroughly. Knowledge Sharing – Contribute to internal documentation and best practices. Senior candidates may also mentor junior staff or lead improvements in support processes. Cross-Team Collaboration – Work closely with our Systems Administrators and Infrastructure Engineers to escalation complex issues and ensure smooth client experiences. What you’ll bring to the table We’re open to candidates who land anywhere between solid Tier II support tech and Senior Tech Support Specialist. Titles and responsibilities will flex depending on your level. 1+ years of experience in technical support, desktop support, or IT help desk. Proficiency with Windows 10/11, Mac, Microsoft 365, Active Directory, and endpoint troubleshooting Experience using remote monitoring and management (RMM) tools, remote desktop support, and ticketing systems Familiarity with networking basics (IP addressing, DNS, DHCP, VPNs) Comfort handling both independent ticket work and collaborative troubleshooting Strong communication skills—you’ll be talking with users every day Documentation & Process Management – Comfortable documenting system configurations, processes, and troubleshooting steps. Bonus: Technical certifications like CompTIA A+, Network+, or Microsoft certifications Soft Skills & Teamwork – Strong communication skills, ability to explain technical concepts to non-technical users, and a collaborative mindset to work effectively within a team. Physical & On-Site Work – Ability to lift up to 50 lbs, travel locally to client sites, and work in-office full-time with occasional after-hours work when needed. Why you’ll love working here Career Growth – Whether you’re leveling up from Tier I or building toward a SysAdmin path, we’ll support your development every step of the way. Team Culture – Work with smart, supportive people who share knowledge and have your back. Meaningful Work – Your work directly impacts businesses by keeping their IT systems running smoothly. Full Benefits (100% Paid PPO Health Insurance for our direct employee, dental, vision, Simple‑IRA retirement matching, PTO, and more) Additional Information This is an in‑person position that primarily works out of our office in Lakewood, Colorado. This position may also require being onsite at various customer locations within the Denver area. This position requires use of a reliable personal vehicle for travel to / from customer locations (mileage reimbursed). Our professional dress code ranges between conservative business casual and business professional depending on the situation. This is a full‑time position and typical work hours are Monday through Friday, 8:00 a.m. to 5:0 p.m. Additionally, this position will participate in some after-hour and on‑call activities. Job Type: Full-time Compensation: $50,000.00 – $60,000.00 per year #J-18808-Ljbffr Onset Solutions, Inc.