Administrative Services Coordinator

Administrative Services Coordinator

King County's Office of Risk Management Services is seeking a self-motivated and resourceful individual to join our team. The Administrative Services Coordinator position provides customer service to the public, supports the administration of division programs, and coordinates a variety of administrative projects and systems. This role requires someone who is highly organized, detail-oriented, and comfortable handling technically complex assignments. The ideal candidate is team-oriented, proactive, and identifies their success through the success of the organization. This position offers an excellent opportunity to apply and develop skills in project management, administrative support, customer service, data processing, financial management, workflow coordination, and collaborative teamwork.

The Office of Risk Management Services provides both internal and external services that help King County operate responsibly, transparently, and effectively. Our work includes:

• Claims – Investigating and resolving claims made against King County quickly and fairly.
• Insurance – Managing the County's self-insurance program and purchasing additional coverage as needed.
• Contracts – Guiding departments on insurance requirements and assisting with complex contractual claims.
• Recovery Services – Seeking reimbursement for damages or injuries caused to King County by negligent third parties.
• Enterprise Risk Management (ERM) – Identifying risks and supporting departments with data, consultation, and action planning.
• Finance & Administration – Delivering financial, budgeting, and administrative support for the division.
• Open Government – Advancing government transparency through the Public Records Program, Ethics Program, Financial Disclosure, and Lobbyist Disclosure.

To learn more about ORMS, visit our website.

The successful candidate for this position will at a minimum, be able to demonstrate skill and ability to:

• Set-up tort and recovery claims, read and summarize claimant statements, and handle sensitive and confidential information appropriately;
• Identify and recommend improvements to claims system workflows; participate in testing and validating system modifications to ensure accuracy and operational effectiveness;
• Respond to public records inquiries and initiate requests within the agency's records management system;
• Provide customer service to internal and external customers via telephone, email, and in-person interactions, including resolving sensitive or complex situations with professionalism and sound judgment;
• Perform financial support duties, including payment plan setup and management, assistance with Accounts Payable, Accounts Receivable, and Payroll;
• Review and approve Purchasing Card (P-Card) transactions and maintain documentation to support audit and compliance standards;
• Coordinate travel requests and process employee reimbursements;
• Assist in coordinating team workload, monitoring task completion, and supporting effective communication to advance section goals and projects;
• Participate in strategic planning activities and support the development, implementation, and revision of agency policies, procedures, and administrative systems;
• Contribute to the planning, coordination, and administration of assigned programs or projects;
• Assist with data collection, validation, and analysis, and prepare summary reports to support operational decision-making and program evaluation;
• Assist in the development and/or revisions to administrative systems, develop monitoring and tracking systems to support work activities; administer and monitor such systems;
• Represent the division on internal committees, workgroups, or task forces as assigned;
• Maintain accurate and organized records across multiple electronic databases in accordance with records management requirements;
• Perform other duties and responsibilities as assigned.

You would be great for this role if you:

• Have experience providing high-level administrative support;
• Have experience working with large amounts of data, using multiple databases, and ensuring accuracy through consistent data entry, verification, and quality-control practices;
• Have experience working with financial records, including researching, troubleshooting, and processing invoices, credit card expenses, and payroll transactions;
• Demonstrate strong time-management skills, the ability to adapt to shifting priorities, manage multiple tasks and projects simultaneously, meet tight deadlines, and produce high-quality work products.
• Regularly take initiative by identifying opportunities to streamline or improve administrative, financial, or operational processes, and proactively implementing enhancements that increase efficiency, accuracy, and overall service quality.
• Work effectively both independently with minimal supervision and collaboratively as part of a team to manage shared workload;
• Establish and maintain effective working relationships and communicate respectfully with individuals from diverse backgrounds.
• Provide excellent customer service while professionally managing difficult or sensitive situations on a regular basis;
• Demonstrate strong communication and interpersonal skills and possess solid knowledge of proper grammar, usage, and spelling.
• Proficient with Microsoft Office Suite (including MS Excel) and are comfortable with the use of technology and office productivity software in your daily work.
• Have experience managing SharePoint and Microsoft Teams sites and maintaining records in Content Manager.

Work schedule: This position is non-exempt from the provisions of the Fair Labor Standards Act and is overtime-eligible. Employees are paid on a bi-weekly schedule, every other Thursday, comprising a 40-hour workweek, normally 8:00 a.m.-5:00 p.m., Monday through Friday.

Work location: The Office of Risk Management Services is located at the King Street Center at 201 S. Jackson St. Seattle, WA 98104. The work associated with this position will be performed or conducted through a combination of teleworking and onsite work and meetings. Employees will have access to shared workspaces at King Street Center. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12 paid holidays each year plus two personal holidays
• Generous vacation and paid sick leave
• Paid parental, family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs