Account Manager - Parking Operations - Hotels

Job Description

Job Description

Overview

Park your career here, with Propark Mobility!

Account Manager - Parking Operations - Hotels

Salary Range: $70,000.00 - $75,000.00 Commensurate with Experience

Work Modality : On location

Schedule: Full-time

Location: Washington, DC

Must Have: Hospitality and Parking Management excperience

Applications will be accepted until job is closed.

Ideal Experience:

• This position is responsible for all aspects of the parking operation on a hotel property, including valet, self-parking, and shuttle fleet management, as well as overseeing your on-site team. The ideal candidate will have previous hospitality or hotel operations experience, with parking or valet industry experience also being a top asset.
• Progressive management experience with front-line team oversight in a guest-facing environment
• Established experience with scheduling and payroll is a plus
• Bachelor's degree with a concentration in business or hospitality management is helpful but not required.

Skills and Abilities we are searching for:

• You are a motivated individual willing to take on new challenges, with management experience in Hospitality, Hotel Operations, Customer Service, and/or Parking.
• You are a "roll-up-the-sleeves and get-stuff-done" type of person who is organized, honest and thoughtful.
• Your friends describe you as trustworthy, loyal and dependable.
• You are self-sufficient, resourceful and decisive.
• You see a challenge as an opportunity and are looking for a position with a chance for growth.
• You have a flexible schedule meaning that the position may require working weekends, holidays, and around hotel event/banquet peak periods.
• You have impeccable conversational and written communication skills — comfortable representing our brand directly to hotel guests, GMs, and front-office leadership.
• You have an exceptional way with people and you achieve extraordinary results, understanding that every guest interaction reflects on our hotel partner's brand.
• Excellent computer skills, including Microsoft Office Products including Word, Excel, PowerPoint, and Outlook, and ADP.

What We Offer: Compensation and Benefits:

• Fantastic opportunities for career growth - we always look to promote from within first!
• Free Parking!!*
• Competitive salary that is commensurate with experience, plus incentive bonus potential.
• Very generous time off allowances - holidays, vacation, wellness and an extra day off for your birthday!
• Priority driven culture that is supportive, engaging, empowering and celebratory.
• A company that values diversity, inclusion, and belonging.
• The ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives.
• Learning opportunities through our internal training program - Propark Think
• Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7

Who We Are:

We make each day great - together. We create an exciting work atmosphere with a culture that is focused on supporting and celebrating each other. Our team members enjoy a positive work environment that is deeply committed to our simple driving goal: create the perfect parking moment for every guest.

Propark Mobility is an industry leading company that began with one lone lot in Hartford, CT in 1984. Today we boast over 750+ locations throughout the U.S. and are on a 5-year plan to quadruple our size!

As Account Manager, you will:

• Develop and train supervisors and line-level valet, shuttle, and self-parking staff.
• Review and approve work schedules to ensure adequate coverage — including around hotel events, banquets, and peak arrival/departure windows — while minimizing expenses.
• Develop and maintain strong relationships with hotel leadership (GM, front office, and events teams) and attend regular client meetings.
• Assist supervisors in handling guest complaints and day-to-day operational issues, in step with the hotel's own service standards.
• Manage and submit employee, operations, and payroll reports.
• Oversee the customer service program to ensure guest satisfaction aligns with the hotel brand's expectations.
• Develop budgets and monitor financials to meet business goals.
• Review and evaluate audits to ensure integrity of revenue control.
• Ensure compliance with company policies and procedures, as well as those of our hotel client.
• Respond to operational issues when needed (at times, after normal business hours, including during hotel events).
• Maintain the highest professional and ethical standards for both our organization and our hotel partner.

Are you ready to park your career here?

Apply today!

We can't wait to meet you!

*** Free parking while working at your assigned Propark location(s).

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Qualified applicants with arrest and conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.

Please go to the Propark corporate careers portal to view our Notice of E-Verify Participation - Propark Mobility participates in E-Verify. Following acceptance of your offer, we may verify your employment eligibility through the federal E-Verify program. Notice of E-Verify Participation