SERVICE MANAGER (Commercial Service)

Position Summary

Hopkins | Lacy, the Mechanical, Electrical, Plumbing, (MEP) Division of Branch, is searching for a diligent and dedicated Service Manager to join our well-established, growing company. The Service Manager will be responsible for our HVAC division, supervising staff who install, repair and maintain heating and air-conditioning systems in commercial buildings. This position will help with scheduling appointments and dispatching technicians. The Service Manager will work directly with the customers to ensure satisfaction and to drive for new business.


Duties/Responsibilities

• Manage the activities of the HVAC Service Division to result in planned and profitable growth.
• Manage, develop and lead HVAC service staff by recruiting, interviewing, hiring, training and reviewing performance of all staff employees.
• Maintain a well-trained team that is up to date on new technology, use tools and materials properly and provide each customer with quality workmanship.
• Provide customers with price estimations for parts and labor; effectively estimate project hours for specific services.
• Develop and submit annual sales and profit plan including necessary budgets.
• Continually investigate market potential and opportunities with a view to implementing established services and recommending additional opportunities to the President.
• Assist in the mentoring, training, and growth of other employee-owners.

Duties/Responsibilities Cont.

• Assure evaluation and maintenance of employee technical competency is being conducted.
• Assure the initiation and implementation of employee training and development plan.
• Provide assistance to Technicians and other Divisions to maximize company opportunities.
• Assure timely performance reviews are being conducted.
• Maintain excellent customer satisfaction levels at all times.

Qualifications

• High school diploma and 5 years of Service Management experience.
• Successful sales history and sales management experience.
• Knowledge of managing and maintaining successful business units.
• Strong computer skills, including Excel and Word.
• Good customer relation skills, to lead by example, help train technicians in ever changing HVAC world.
• Ability to audit equipment, design HVAC systems, develop pricing of systems, proposal generation service working of PMs, repairs and retrofit projects.
• Strong mechanical and installation understanding of the tools and equipment that technicians use.

Competencies

Strong Relationships
Ownership and Accountability
Exceptionalism in all we do
Interpersonal Skills
Customer Service
People Management
Delivering High Quality Work
Driving for Results

Travel

Travel is limited to the Charlottesville area.

Supervisory Responsibility

Responsible for 10 to 15 people, including Technicians and Service Administration Personnel.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position which will typically involve 50+ hours a week. Due to the nature of the job, the employee must be available on-call early/late hours to deal with delays, bad weather and emergencies at the job site.

AAP/EEO Statement

It has been and will continue to be a fundamental policy of the Company not to discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or status as a veteran, or any other basis protected by applicable federal, state or local law, with respect to recruitment, hiring, training, promotion, and other terms and condition of employment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.