IT Service Desk Queue Lead — ITSM & Incident Management
MANTECH
MANTECH seeks a motivated, career- and customer-oriented IT Service Desk Queue Manager to join our team in Doral, FL. The role focuses on prioritizing and managing ITSM incidents across multiple processes, ensuring proper routing and reporting for incidents and outages. Ideal candidates have 5+ years in IT Operations or ITSM, with experience in Remedy or ServiceNow and ITIL Foundation certification. Strong collaboration with cross-functional teams and leadership capabilities are essential. #J-18808-Ljbffr MANTECH
Vacancy posted 2 days ago
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