Service Project Manager

Role Description

The Service Project Manager at Hyper Solutions plays a critical role in owning post-delivery execution and ensuring customer success for equipment and service engagements. This position serves as the primary execution leader once equipment is delivered to site, coordinating across Service, Quality, Engineering, and customer teams to ensure smooth installation, commissioning, and operational readiness.

This role is responsible for managing field execution, coordinating service resources, resolving issues, and maintaining clear communication with customers throughout the post-delivery lifecycle. The Service Project Manager enables Sales Project Managers to remain focused on order delivery and revenue execution by taking full ownership of site execution and customer-facing coordination.

This position is well-suited for a structured, customer-focused project leader who thrives in fast-paced environments and is comfortable managing complex field operations and cross-functional collaboration.

Qualifications

• Experience in project management, service delivery, or technical operations
• Strong ability to coordinate across multiple teams and stakeholders
• Experience managing multiple concurrent projects or sites
• Excellent communication and customer-facing skills
• Strong problem-solving and issue resolution capabilities
• Familiarity with workflow or tracking systems such as ERP, CMMS, or similar tools

Requirements

• Assume project ownership at final site delivery and lead post-delivery execution activities
• Coordinate installation, pre-energization, startup, and commissioning phases
• Plan, schedule, and manage field service resources and site activities
• Align service execution with construction schedules and site readiness
• Serve as the primary point of contact for customers during post-delivery execution
• Own issue resolution from identification through closure, coordinating with Engineering and Quality teams
• Manage case tracking systems (e.g., CX Alloy or equivalent) to maintain visibility into issues and progress
• Provide proactive project updates, execution reporting, and escalation communication
• Identify risks to schedule or execution and drive cross-functional alignment to resolve them
• Manage escalations and ensure accountability across internal teams
• Maintain accurate documentation of issues, actions, and resolution timelines
• Ensure continuity and accuracy of customer-facing communication and reporting
• Support continuous improvement of execution processes and coordination practices
• Partner with Sales PMs during handoff to ensure smooth transition and alignment
• Contribute to improving field service coordination and operational efficiency

Benefits

• The anticipated minimum hiring range for this role is $105,000 - $125,000 per year.
• Actual salary varies due to factors that may include but not limited to relevant experience, skills, certifications and location.
• This hire will be eligible for discretionary bonus or incentive compensation.
• Variable compensation may depend on various factors, such as individual and organizational performance.

Company Description

At Hyper, you’ll play a central role in ensuring successful delivery and execution of mission-critical infrastructure projects. You’ll work across service, engineering, and customer teams to drive outcomes that directly impact customer satisfaction and operational success.

This is a high-impact role where you can take ownership of execution, build strong customer relationships, and contribute to a scalable and reliable service delivery model.