Operations Manager | Bethel Woods

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! THE ROLE We are looking for Operations Managers to lead our staff during events. You will motivate staff to provide excellent customer service. Responsibilities include ensuring efficient catering operations, event operations, as well as maintaining high production, productivity, quality, and customer service standards. To be successful in this role, you’ll need management skills and experience in both front and back of the house operations. We expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our events run smoothly, and customers have pleasant experiences. ESSENTIAL FUNCTIONS Oversee employees, including supervisors, during busy events. Preserve and execute excellent levels of internal and external customer service. Maintain a strong presence on the floor during events to oversee the execution of event plans. Train and instruct food and beverage employees on procedures, equipment, service standards, et c. Organize and monitor the set-up of assigned catering events. Plan, organize, and coordinate all daily operational activities to ensure the venue's readiness for events. Ensure smooth event operations, addressing any on-site issues promptly to maintain service quality and safety. Supervise, train, and evaluate departmental staff, fostering a culture of safety, teamwork, and accountability. Participate in regular staff meetings to review event plans, schedules, and performance updates. Coordinate the operations activities with other departments and event-related contractors to ensure facility readiness and smooth operation of events. Implement and update venue rules, regulations, policies, and procedures. Provide clear, concise, and timely communication of directives to other departments. Ensure the operational team receives pertinent information for the most effective use of the venue and staffing. Assist in development of policies and procedures to ensure best practice of compliance with laws, regulations, and company standards. Investigate, analyze, and resolve operational problems and complaints. Conduct periodic staff meetings to discuss procedures, problems, and policy changes. Enforce food service sanitation and safety, food handling procedures Coordinate with other departments including culinary, sales, and any other departments in order to solve problems and meet client expectations Work with General Manager, F&B Manager, Catering Manager, Executive Chef, & Scheduling Coordinator regarding proper staffing levels for events and execution. Serves as MOD (Manager on Duty) as required. Practices safe work habits and complete company and venue safety and general compliance training. Maintain pleasant and collaborative attitude towards customers, co-workers, and management. Works with vendors regarding food orders in conjunction with the F&B Manager. Assist with working with warehouse department to ensure proper amounts of products for venue and events. Know and ensure all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations, and emergency procedures are followed. Adheres to the Legends Global and venue company policies. Complete other duties assigned by management. Available to work non-traditional hours (Nights, Weekends & Holidays) SKILLS Strong working knowledge of general and cost accounting principles. High aptitude for numerical analysis and financial reporting. Excellent communication, interpersonal, and organizational skills. Ability to handle highly confidential information with discretion. Proficiency with accounting software, spreadsheets, and word processing applications. Demonstrated ability to work collaboratively in a fast-paced environment. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonableaccommodationmay be made to enable individuals with disabilities to perform the essential functions. Minimum 3-5 years of proven experience in a food and beverage managerial role. MS Word, MS Excel, POS Proficient Excellent written and verbal communication skills Ability to execute instructions furnished in written, oral, or diagram form. Strong attention to detail. Able to demonstrate flexibility and quickly adapt to changes. Ability to be self-motivated and work independently and work well as a team player. Ability to work in a fast-paced environment. Education, preferred qualifications, and/or experience 3-5 years of operational hospitality management, or entertainment environments. 3-5 years of oversee larger team of 200+ staff. COMPENSATION Competitive salary of $70,000 per year, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONS Location: Bethel Woods Pavilion PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Ability to lift/move/maneuver at least 30 lbs. (increase weight as necessary by role for example warehouse may need to lift heavier) Standing, walking, bending, reaching and repetitive motions. Ability to walk for long periods of time through venue that consists of slightly hilly elevation and distances. NOTE: The essential responsibilities of this position are described below theabove headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. #J-18808-Ljbffr asmglobal