SFDC ADMIN
Keylent Inc
Salesforce Application Support Lead
Visa status: U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. Tax Terms: W2, 1099 Corp-Corp or 3rd Parties: Yes SO#41763341 - SFDC ADMIN PARSIPANNY, NJ This is a long term role.
Incident Management, Problem, Defect Management, Release Management, Enhancement work
Work closely with Zoetis IT and Business stakeholders for Service reporting, escalation management, ticket prioritization
Day to day work with offshore support team to ensure SLA compliance, backlog monitoring, delivery management
Triage with customer for any ticket/incident clarification
Work with Customer's release management for enhancement work, release management
Knowledge of Jira, DevOps tool is required
Strong resource in Salesforce Configuration, Customization, Integration
Vacancy posted 2 days ago
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