Clinic Flow Coordinator (West Sacramento)

Clinic Flow Coordinator (West Sacramento) This content has been archived. It may no longer be relevant POSITION TITLE: Clinic Flow Coordinator DEPARTMENT: Medical REPORTS TO TITLE: Health Center Manager LOCATION: West Sacramento, CA HOURS: Full time,40 hoursa week, Mon to Fri PAY RANGE: $27.42 to $33.51/hr DLSE/FLSA STATUS: ( ) ____Exempt/Salaried position _X__Nonexempt/Hourly position SUPERVISORY RESPONSIBILITIES (does this position have direct reports): YES NO AboutCommuniCare+OLE Established in 2023, CommuniCare+OLE is the result of a union of two health centers with deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, CommuniCare+OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, homevisiting, and community and school-based programs. BENEFITS Medical, Dental, Vision CoverageEmployer covers 90% of employee medical, dental and vision premium and 50% of dependent premium 18days ofPTO (Vacation & Sick) 10 Paid Holidays + 1 Float Holiday 2% employer match with employee 4% Contribution 403(b) retirement plan Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent) Life & Accidental Insurance CoverageEmployer contribution for Health Savings Account JOB SUMMARY/OVERVIEW: The Clinic Flow Coordinator works underthesupervisionof theBack Office Supervisorand collaborates with theHealth Center Manager tooptimizethe flow of activities in the Primary Care clinic back office. Their role involvesfacilitatingcommunication among providers, staff, and patients. The ability to multitask and manage competing priorities is essential for success in this position CommuniCare+OLE provides an inclusive workplace that promotes and values diversity and life experience. CommuniCare+OLEencourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples,people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals ofall ages and religions, andindividuals who have been affected by the legal system. YOU ARE WELCOME HERE. *The following reflects requirements and essential functions of this position but does not restrict tasks that may be assigned.Essential functions include basic job duties, core elements, or fundamental responsibilities that an employee must perform to hold the position. Employees must be able to perform these essential functions with or without reasonable accommodation (accommodation may be requested). *Duties and responsibilities are not all-inclusive, and they may be assigned or reassigned to this job at any time, due to reasonable accommodation or any other reason. MINIMUM POSITION REQUIREMENTS: EDUCATION, EXPERIENCE, SKILLS/TRAINING Education: Completion of M.A. certification required.Phlebotomy certificationpreferred. Experience/Lived Experience: Two years working as an M.A. in an outpatient setting.Experience working in a health clinic ordemonstratedcommitment tolow incomepopulations strongly preferred. Special Skills/Training: CPR certificationrequired.Ability to work in a fast-paced environment.Bilingual in English/Spanish/Dari/Punjabi/Vietnamese strongly preferred. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Knowledge of Federally Qualified Health Centers and the key health center principles and guidelines Knowledge of computer systems;electronic health record system,spreadsheets,andschedulingguidelines Responsible for overall coordination of clinic flow in the back office including management of cancelled appointments and no-show appointments Maximizesschedulesbymanaging and working with various schedules and effectively overseeing and directing the stand-by list. Works collaboratively with the Clinic Manager, Medical Director, Access Supervisor, Lead MedicalAssistantand/or Back Office Supervisor to ensure that appointment slots are filled. Helps ensure effective communication between front and back office to increase clinic flow, regulate patient load for providers, and ensure that exam rooms are beingutilizedto full capacity. Screens patients for appropriateness of clinic visits and coordinates case information; helps ensure triage protocols are being followed. Works collaboratively with nursing staff to minimize wait times for patients, particularly for those with urgent needs. Supports teams for quickstarts. Serves as a backup to the Lead MA/Back Office Supervisor for administrative duties as needed. Supports medical assistants with QIP measures. Maintains patient confidentiality in accordance withCommuniCare+OLE’spolicy and HIPAA guidelines. 13 Assists Clinic Manager with medical visits, patient interviews, and all other aspects of patient care as required. May be asked to call patients to schedule appointments. Helps clean andstockspatient care areas and workstations. Attends monthly update meetings,in-servicesand trainings. 15 Assists with inventory,orderingand stocking medicalsupplies,when necessary. 16. Assistswith other duties as assigned, including serving as a Medical Assistant, according to expectationsset forth inthe current job description. 17. Support remote healthcare providers by coordinating the referral of patients to the health center for point-of-care testing and subsequentlycommunicating the test results back to the providers 18. Provide support with routine monitoring of oxygen tank levelsweekly. 19. Primary contact for handling backline calls and supporting with newborn registration and scheduling (as directed by region needs). 20. Performs other duties as assigned. #J-18808-Ljbffr