Field Service Representatives

American Rheinmetall is a leader in the design, development, and production of advanced tracked and wheeled vehicles, vehicle systems, and critical components that support U.S. military modernization. Our expertise spans electronic and mechanical systems, fabricated structures, armored products, rubber solutions, and track systems, delivering reliable innovation to both defense and commercial markets. As part of the global Rheinmetall family, we combine proven heritage with forward‑looking technology to provide solutions that defend and feed the world. Job Summary The Field Service Representative (FSR) is a key role within the American Rheinmetall Vehicles (ARV) team focused on ensuring that U.S. Government testing of Rheinmetall products is safe, follows the test schedule, complies with the test plan, and exceeds the customer’s expectation for quality. The FSR will support the daily maintenance actions and repairs of test vehicle platforms at U.S. Government and civilian test sites and ARV locations, including Aberdeen, MD; Auburn Hills, MI; Yuma, AZ; White Sands Missile Range, NM; Ft. Hood, TX; Hattiesburg, MS; and other U.S. test sites as required. Essential Functions Lead field rework efforts and rework teams in various locations. Support test site operations to include, but not limited to, on‑site system support packages (spares), storage of spares, consumables, etc. Support the development of work packages for test and maintenance of test assets. Support and perform direct platform level troubleshooting and repairs to keep platform available for USG testing. Support and conduct vehicle repairs, maintenance, and upgrades in accordance with program requirements and schedules to ensure successful test outcomes. Support ARV and USG Test personnel by providing status and progress in execution of vehicle maintenance and upgrade activities. Work with FER’s across the Rheinmetall landscape to support the building of maintenance field procedures and best practices in the ARV portfolio. Support and adhere to all company and USG safety and environmental regulations & policies. Undertake other duties as determined by management or its delegate. Supervisory Responsibilities Ability to lead a team of FSR’s in field rework efforts. Minimum Qualifications Knowledge, Skills and Abilities (as demonstrated through experience, training and/or testing) Ability to be a self‑starter and take direction from superiors in the performance of day‑to‑day duties and responsibilities. Ability to use Microsoft Office applications (Word, Excel, etc.). Knowledge of U.S. Army maintenance procedures and operations and proven experience in maintenance operations on wheeled and tracked platforms. Ability to work in a high‑pressure and highly visible work environment. Ability to work in a team environment. Ability to read and interpret engineering drawings, electrical schematics and other technical instructions provided by engineering. Ability to safely and proficiently use all basic mechanical tools. Familiarity with the U.S. DoD ground vehicle requirements. Detailed knowledge of shop‑related standards and processes. Ability to provide status in a clear, concise and accurate manner, both verbally and in writing. Present mechanical solutions to clients and internal stakeholders. Education & Experience Applicable/commensurate work experience. 4+ years armored vehicle operations/maintenance experience in any military ground combat vehicle MOS preferred. 5+ years Field Service/Engineer Representative (FSR/FER) at U.S. Government Test Site. Practical, hands‑on, self‑starter able to work independently with little on‑site supervision while providing routine vehicle maintenance tasks and repairs. Experience in prototype production and the transition to serial production. Background Prerequisites Must undergo and meet company standards for background check, employment verification, reference checks and controlled substance testing. All employment at ARV is contingent upon the ability to obtain and maintain a government security clearance if the position requires it. Preferred Qualifications Ability to speak German is desirable. Local to the Ft. Hood area. Mechanical certifications, A/C certifications, electrical certifications, prior service and/or related professional training. Working Conditions and Physical Demands Ability to lift up to 25 pounds occasionally. Ability to travel up to 60% of the time. Occasional travel to Europe will be necessary. Passport required as well as a real‑ID endorsed driver’s license with no major infractions. Ability to work extensive hours and multiple shifts as required. Ability to use a personal credit card for initial travel expenses with reimbursement within two weeks. Equal Employment Opportunity Statement American Rheinmetall provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy), gender identity, national origin, age, disability, or marital status, in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr American Rheinmetall