Assistant Front Office Manager at the Crosby Street Hotel

Assistant Front Office Manager Are you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team at Crosby Street Hotel, where elegance meets outstanding service. Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service. Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality. Title: Assistant Front Office Manager Location: Crosby Street Hotel Position Type: Full Time/ Exempt, Permanent Reports To: Front Office Manager Full-Time, Permanent - 5-Star Luxury Boutique hotel in SoHo, New York City - Reports to Front Office Manager About the role An invitation to lead with grace. At Crosby Street Hotel, every guest encounter is a story — and you will help write it. We are seeking a poised, detail-driven Assistant Front Office Manager to join our celebrated team. You will partner closely with the Front Office Manager to ensure seamless daily operations, elevate every guest touchpoint, and inspire a front desk team that takes pride in the art of hospitality. This is a role for someone who leads by example, anticipates needs before they are voiced, and understands that true luxury lives in the details. Key responsibilities Oversee daily front desk operations including guest arrivals and departures Supervise, mentor, and schedule front office team members Manage reservations and ensure accurate room assignments and preferences Handle guest inquiries, special requests, and service recovery with discretion Resolve billing discrepancies and oversee accurate folio management Maintain compliance with hotel policies, standards, and brand guidelines Liaise with housekeeping, concierge, and F&B to ensure cohesive service Prepare shift reports and communicate key updates to hotel leadership What you bring 3+ years in a front office supervisory role, ideally in 5-star or boutique luxury hospitality Warm, professional presence with exceptional guest-facing communication Fluency in property management systems (Opera or equivalent) Composure and decisive problem-solving under pressure Strong team leadership and staff development skills Flexibility across shifts including evenings, weekends, and holidays Degree in Hospitality Management or equivalent experience preferred What We Offer: Competitive salary Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days Comprehensive medical, dental, and vision benefits, life insurance, and New York Secure Choice support for most team members Complimentary meals on shift Free uniform dry cleaning service Commuter transit benefits available Day 1 Ongoing training and professional development, including annual education reimbursement program up to $3,000 Social events throughout the year, including holiday parties, team member appreciation events, and more Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks Departmental and company-wide incentive programs And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognized by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: Three Michelin Keys, 2024, 2025 Condé Nast Traveler 'Triple Crown', 2026 Readers' Choice Awards, Condé Nast Traveller, 2024, 2025 Top-Rated Tablet Hotels of All Time, 2025 The Best Boutique Hotels in New York City, Travel + Leisure, 2024 Certified LEED® GOLD by the U.S. Green Building Council and verified by the Green Building Certification Institute (GBCI) Join us at Crosby Street Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels! Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. Firmdale Hotels