Medical Receptionist - Urgent Care

Job Description

Job Description

Position Summary

We are seeking a friendly, organized, and dependable Medical Receptionist to be the first point of contact for patients in our fast-paced Urgent Care clinic. This role is essential to creating a positive patient experience by managing front desk operations, coordinating administrative tasks, and ensuring smooth communication between patients, providers, and staff.

Key Responsibilities

• Front Desk & Patient Interaction
  • Greet patients and visitors warmly, providing excellent customer service.
  • Answer phones, direct calls, and respond to inquiries with professionalism.
  • Register patients, verify insurance, and collect accurate demographic and billing information.
  • Check patients in and out, schedule appointments, and process payments.
• Administrative Support
  • Maintain and update patient records in the Electronic Medical Record (EMR) system.
  • Handle insurance authorizations, referrals, and prior approvals as needed.
  • Assist with scanning, filing, and maintaining organized documentation.
  • Communicate patient needs and messages to clinical staff in a timely manner.
• Operational Support
  • Monitor patient flow and assist with maintaining efficiency at the front desk.
  • Maintain confidentiality and comply with HIPAA standards.
  • Support other office and clinic staff as required.

Qualifications

• High school diploma or equivalent required.
• Prior medical office or healthcare reception experience preferred.
• Familiarity with EMR systems and insurance verification is strongly desired.
• Bilingual skills a plus.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong organizational abilities with attention to detail.
• Ability to multitask and stay calm under pressure in a busy environment.
• Compassionate, patient-centered attitude.
• Dependable and team oriented.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Use of hands for typing, filing, and phone operations.
• Occasionally lift office supplies or materials up to 25 lbs.

Work Hours

8:00 AM – 8:00 PM

• Schedule: 2–3 shifts per week
• Availability: Must be able to work both weekdays and weekends (schedule may vary)

Compensation:

• Receptionist hourly pay: $17–$19 per hour (depending on experience and education)