Head of Customer Operations
Virtual Vocations Inc
Driving operational excellence in a remote full-time capacity, the Head of Customer Operations will manage the integration of Technical, Renewals, and Post-Sales teams, ensuring streamlined processes and accountability across the customer lifecycle. Key responsibilities Lead the operational integration and alignment of the Technical, Renewal, and Post-Sales functions Establish unified operational frameworks and standardized protocols across pre-sales and post-sales delivery Drive key operational efficiencies that align with organizational KPIs and report on operational health and resource utilization Required qualifications 5-8 years of global leadership experience in business operations or operational leadership within a high-growth tech organization Proven track record of managing complex, cross-functional teams Experience in coaching, developing, and scaling management talent Strong strategic insight with capabilities in building operational processes and governance frameworks Understanding of pre-sales technical engagements and post-sales adoption strategies
Vacancy posted 3 days ago
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