Reconciliation Specialist II

Job Title

This position on the Payment Support - Reconciliation team is responsible for the reconciliation of General Ledger (GL) accounts related to electronic banking functions throughout Bellco Credit Union.

The appropriate candidate must demonstrate a strong ability to work in a team and a commitment to providing quality member service.

Reports to: Supervisor Payment Support Reconciliation

Supervises: None

Contacts: Frequent contact with other credit union employees, CUSO employees and some contact with service personnel.

Education: A high school diploma or equivalent is required. Bachelor's degree in business, finance or related academic field is preferred or equivalent work-related experience.

Experience: Minimum two years' experience in financial services including experience balancing General Ledger accounts and electronic banking functions.

Skills: Manual dexterity to input data on a keyboard i.e. computer, calculator, telephone. Ability to interpret data. Deductive reasoning skills. Extreme attention to detail to minimize risk with member and credit union data. Ability to tactfully question or actively listen to members/employees/departments to determine specific needs. Ability to work independently without supervision. Ability to multitask and perform with frequent interruption. Must possess strong communication, organizational, presentation, customer service and interpersonal skills. Detail oriented, flexible and works well within a fast-paced team environment. Demonstrates strong analytical/problem solving and time-management skills. Must demonstrate good judgment. Strong PC skills including Microsoft Excel knowledge. Knowledge of Bellco's front-line systems.

Essential Functions:

1. Provides a valuable and enjoyable experience to both internal customers and members during interactions. Consistently make recommendations to management to improve the member/customer experience through improved processes and technology.
2. Responsible for reconciliation of various General Ledger accounts such as Bill Pay, ACH, Zelle, AR NSF, Debit and ATM Card Disputes, Unapplied Loan Payments, etc.
3. Responsible for processing and research associated with garnishments, levies, and legal distraints in a timely manner.
4. Responsible for research, processing and reconciliation of daily Fed adjustments.
5. Perform Shared Branch balancing daily to include research and corrections of discrepancies.
6. Process various Checks, Bonds and Foreign Items.
7. Responsible for submission of various vendor invoices to ensure payment is made accurately and timely.
8. Responsible for review, research and processing of ATM adjustments and disputes.
9. Process payment-related activity requests received from frontline staff.
10. Process returned and rejected electronic loan payments received through online payment processors.
11. Knowledge of Remote Deposit Capture system to include researching and resolving issues within the system.
12. Assist with balancing of Bellco owned ATMs for cash and checks. May require research of adjustments, errors and outages.
13. Submit business and retail ACH batches daily as required.
14. Review and resolve requests and escalations associated with department functions.
15. Understand and adhere to regulatory requirements.

Proactively support corporate and departmental goals. Regular and punctual attendance. Management retains the discretion to add to or change the duties of this position at any time.

Office environment. Mobility throughout department.

Bellco Credit Union provides a comprehensive benefits package to all regular, full time and part time employees, including: Medical, Dental, Vision, 401 (k) with company match, Supplemental Life Insurance, Paid Vacation, Paid Sick Days, and Paid Holidays. In addition to base compensation, Bellco Credit Union offers bonuses for the following roles: Non-exempt branch roles may earn monthly bonuses for meeting production goals and quarterly bonuses for meeting team goals. Exempt branch roles may earn quarterly bonuses for production and team goals. Exempt non-branch management roles may be eligible for an annual managerial bonus. Non-branch non-management roles may be eligible for on-the-spot bonuses for extraordinary performance.