Hotel Front Desk Agent

Holiday Inn Express & Suites-Jenks

Jenks, OK

Job Description

Benefits:

Sick Pay
401(k)
Competitive salary
Employee discounts
Opportunity for advancement

Benefits/Perks

Flexible Scheduling
Career Advancement Opportunities
Competitive Compensation

Job Summary
We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. This is for the Holiday Inn Express & Suites in Jenks, OK next to the Aquarium. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

Monitor the maintain knowledge of hotel operations and activities
Take reservations and answer questions via phone, email, and in-person
Build rapport with guests and identify their needs through friendly conversation and open-ended questions
Describe the features and amenities of guest rooms
Ensure compliance with health and quality standards

Qualifications

Friendly and outgoing personality
Hotel Front Desk experience is preferred but not required
Familiarity with hospitality industry standards
Proficient in English; knowledge of other languages is a plus
Computer literacy
Able to resolve issues with a customer-focused orientation
Able to lift 30 pounds

Apply

Vacancy posted 5 days ago

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