VP of Client Services

Job Description

This is an extraordinary opportunity to step into a high-growth, pivotal leadership role at smartIR as we rapidly transform from a boutique agency into the definitive data-driven investor relations and growth service offering for the microcap ecosystem. As VP of Client Services, you will be the core operational engine, strategic force, and relational heartbeat of our client success architecture. Working shoulder-to-shoulder with the CEO, you will enjoy true entrepreneurial ownership, immense autonomy, and a direct hand in shaping the future of our company. If you are a visionary, proactive executive ready to build, scale, and thrive in a dynamic, remote-first environment, this is your launchpad to drive transformative impact.

What We Do

At smartIR, we are revolutionizing how public companies engage modern capital markets. By pioneering the deployment of the same growth marketing playbooks utilized by leading consumer companies into the investor relations arena, we empower issuers to build commanding digital footprints, activate high-intent investor communities, and tell their growth stories with undeniable authority, transparency, and impact.

The Role

We are looking for an ambitious, highly organized VP of Client Services to serve as an executive leader within our distributed team. Designed for maximum flexibility, autonomy, and high-level contribution, this role positions you right at the epicenter of our client expansion and delivery engines. You will masterfully bridge executive client strategy and relationship management (approx. 50%) with high-impact internal operational leadership (approx. 50%) across our comprehensive suite of cutting-edge solutions (Market Insights, Paid Media, Web, Social, Email, Asset Creation, and Investor Activation).

You are an extraordinary blend of strategic relationship architect and operational powerhouse. You take immense pride in orchestrating complex portfolios, driving momentum, and elevating standards across the board. Serving as the primary operational partner to the CEO, you will hold broad accountability to ensure every client relationship thrives, every initiative achieves peak execution, and every stakeholder experiences top-tier value creation.

Required Skills & Experience

Operating Leadership Experience

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• Operating Leadership: 8+ years in agency leadership across digital channels, with proven mastery of agency economics (margin, utilization, capacity planning).
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• Client & Account Management: Proven track record leading senior-level client relationships, strategy deck presentations, and reporting.
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• Project & Team Operations: Hands-on proficiency with modern project management software, CRMs, and structured workflow optimization.
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Mindset & Work Style

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• Proactive and self-directed takes initiative without waiting to be managed
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• Comfortable operating in a lean, fast-moving distributed team
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• Entrepreneurial Ownership: You view client accounts as your P&L, taking full responsibility for program success and continuous improvement.
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• Calm under pressure, solutions-oriented, and adaptable when priorities shift
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Preferred Qualifications

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• Experience managing accounts in financial services, capital markets, or a regulated industry
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• Been at an agency that scaled fast, and ideally built the operating systems that made that growth possible
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• Experience in financial services and/or investor relations marketing, comfortable with securities disclosure norms and multi-exchange client bases
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What Success & Impact Look Like

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• Client Retention & Satisfaction: Maintain a net revenue retention rate of 90%+ and average client CSAT/NPS scores above target benchmarks.
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• Operational Autonomy: By month 6, transition 100% of day-to-day client execution and routine team management away from the CEO.
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• Delivery Efficiency: Ensure 95%+ of client project milestones are delivered on time and within budgeted target margins.
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• Scalable Operations: Establish standardized SOPs that enable seamless onboarding for up to 5+ new enterprise clients per month without degrading quality.
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Compensation

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• Target total compensation: $250,000+ after initial scaling year
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• Base salary: $110,000-160,000 base per annum
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• Performance Bonus Milestones : Bonuses awarded quarterly based on achieving specific retention targets (90%+ NRR), account organic growth/upsells, and portfolio margin performance.
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