Sales Business Development Manager

Journey.AI is a leader in secure, AI-driven customer engagement and identity orchestration. Our Zero Knowledge Network® Platform enables enterprises to verify identity, protect customer data, and deliver personalized experiences without exposing sensitive information. Journey helps organizations reduce fraud, improve customer experiences, and protect sensitive information across contact center, customer experience, identity, payment, and digital engagement environments. We collaborate with leading technology providers to deliver integrated solutions addressing complex enterprise security and customer‑engagement needs. Role Overview Journey.AI is seeking a Business Development Manager – Strategic Alliances to develop and close new business in collaboration with major technology partners, including Zoom, AWS, Cisco, NICE, and Avaya. This customer‑facing sales role will work closely with partner sales organizations to identify aligned accounts, develop joint opportunities, and position Journey’s solutions as part of a broader customer solution. The Business Development Manager will build productive relationships across partner sales teams, participate in account planning, and engage directly with customers throughout the sales process. This individual will lead customer discovery, coordinate solution demonstrations, develop customer‑specific value propositions, and bring together the appropriate Journey and partner resources to advance opportunities through close. Success requires a strong understanding of enterprise technology sales and the ability to operate effectively within partner‑led and co‑selling models. The ideal candidate is equally comfortable building engagement with partner sales teams, discussing technology solutions with customers, and taking ownership of pipeline and revenue results. Key Responsibilities Build relationships with account executives, sales leaders, solution consultants, alliance managers, and other stakeholders within Journey’s strategic partner organizations. Develop a detailed understanding of partner sales organizations, territories, account structures, solutions, and go‑to‑market priorities. Collaborate with partner sales teams to identify target accounts and opportunities where Journey’s solutions complement and strengthen the partner’s offering. Enable partner sellers to recognize, position, and introduce Journey solutions within relevant customer engagements. Participate in joint account planning and develop coordinated strategies for pursuing customer opportunities. Meet directly with prospective customers to conduct discovery, understand business and technical requirements, and qualify opportunities. Present and demonstrate Journey’s solutions independently and in coordination with Journey and partner technical resources. Develop customer‑specific value propositions that clearly communicate the combined value of Journey and the applicable partner solution. Own and advance opportunities through qualification, solution development, proposal preparation, commercial discussions, and close. Coordinate Journey’s sales, technical, legal, product, and executive resources throughout the sales process. Build and maintain a qualified partner‑sourced and partner‑influenced pipeline and meet assigned pipeline, bookings, and revenue targets. Maintain accurate opportunity records, forecasts, partner activities, and next steps in Journey’s customer relationship management system. Develop joint sales plays, partner enablement programs, co‑marketing initiatives, and other go‑to‑market activities. Track partner performance and pipeline metrics and report on revenue impact, return on investment, engagement, and overall partner health. Represent Journey at customer meetings, partner events, industry conferences, and executive briefings. Maintain a detailed understanding of Journey’s technology, partner solutions, market trends, and competitive positioning. Required Qualifications Five or more years of experience in business development, partner sales, enterprise technology sales, strategic alliances, channel sales, or a related customer‑facing role. Demonstrated success developing and closing enterprise sales opportunities in collaboration with technology partners. Experience working within partner‑led or co‑selling models, including account mapping, partner enablement, joint opportunity management, and coordinated customer engagement. Experience leading customer discovery, presentations, solution demonstrations, proposal development, and commercial discussions. Ability to build credibility and sustained engagement with partner account executives, sales leaders, technical teams, and executives. Strong understanding of enterprise sales processes and the ability to manage complex opportunities involving multiple organizations and stakeholders. Ability to understand technical solutions and translate their capabilities into clear business value for customers and partners. Excellent communication, presentation, negotiation, relationship‑management, and forecasting skills. Ability to work independently, manage competing priorities, and operate effectively in a fast‑paced, growth‑oriented environment. Willingness to travel as needed for customer meetings, partner engagements, and industry events. Preferred Qualifications Experience in SaaS, CCaaS, contact center, customer experience, identity, cybersecurity, payments, privacy, or artificial intelligence technologies. Experience working with Zoom, AWS, Cisco, NICE, Avaya, or comparable enterprise technology ecosystems. Familiarity with partner marketplaces, opportunity registration, referral arrangements, resale models, and co‑selling programs. Existing knowledge of enterprise contact center and customer‑experience sales organizations. Bachelor’s degree or equivalent relevant professional experience. What We Offer Competitive base salary with performance‑based incentive compensation. Equity participation in a growing AI, identity, and privacy technology company. Comprehensive health, dental, and vision coverage. Flexible remote or hybrid work arrangements. The opportunity to shape Journey’s strategic alliance program and work with leading enterprise technology organizations. A collaborative environment with direct access to company leadership, product experts, and technical resources. The opportunity to help enterprise customers solve meaningful identity, security, payment, and customer‑experience challenges. Compensation The anticipated base salary range for this position is $80,000 to $120,000, plus eligibility for performance‑based incentive compensation and equity. Actual compensation will depend on the selected candidate’s experience, qualifications, location, and responsibilities. Journey.AI is an equal opportunity employer and considers qualified applicants without discrimination on any basis prohibited by applicable law. #J-18808-Ljbffr