Northpass East Coast HQ - Call Center Representative
Northpass
Northpass East Coast HQ - Call Center Representative Address New Jersey, USA Description We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Requirements Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively High school degree Northpass East Coast HQ - Call Center Representative #J-18808-Ljbffr
$158.01k - $268.64k
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