Soft Services Manager

Soft Services Manager - JLL JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves As a Soft Services Manager at JLL, you’ll take ownership of a diverse portfolio spanning Vancouver, WA and Portland, OR—including industrial facilities, Class A office buildings, standard office spaces, and a hangar at PDX Airport. You’ll serve as the main point of contact for the client on all day‑to‑day soft services operations, managing janitorial, pest control, waste management, landscaping, and snow removal across multiple sites. Given the government account nature of this portfolio, meticulous attention to detail, thorough documentation, and strict contract adherence are imperative to success. You’ll oversee third‑party vendor relationships, coordinate rebids, onboard new service providers, and drive projects of varying scales—all while collaborating cross‑functionally with teams in projects, finance, operations, sourcing, and safety. At JLL, we are collectively shaping a brighter way—for our clients, ourselves and our fellow employees—and this role is integral to that mission. What sets JLL apart is our culture of collaboration, locally and across the globe, and you’ll experience this firsthand as you navigate between sites in your personal vehicle and build strong relationships with diverse stakeholders. This position also involves 24/7 on‑call responsibility for snow and ice response at critical facilities, which may require immediate onsite presence during weather events. If you thrive in a dynamic, multi‑site environment and value both autonomy and teamwork, this is your opportunity to make a tangible impact. What your day‑to‑day will look like Serve as the primary client contact for all soft services operations across industrial, Class A office, and airport facilities, building trusted relationships through proactive communication and exceptional service delivery. Oversee all soft services contracts including janitorial, pest control, waste management, and landscaping, conducting regular vendor performance reviews and quality audits to ensure contract compliance. Maintain rigorous documentation standards in accordance with government account requirements, including detailed record‑keeping of service activities, vendor performance, and budget tracking. Drive the rebidding process for expiring contracts, evaluate proposals, negotiate terms, and onboard new service providers while meeting government procurement standards. Manage projects from small improvements to large‑scale initiatives, collaborating cross‑functionally with internal teams to align timelines, budgets, and client expectations. Respond to 24/7 on‑call snow and ice emergencies at critical facilities, which may require immediate onsite presence to coordinate response efforts. Travel daily between multiple sites in your personal vehicle to conduct inspections and maintain strong relationships with facility teams, clients, and vendors. Required Qualifications 3+ years of experience in facilities management or soft services management with vendor and contract oversight responsibilities. Experience managing services at Class A office buildings, industrial facilities, or airport properties. REAL ID compliant identification required for site access. Valid driver’s licence and reliable personal vehicle for travel between multiple sites in the Portland and Vancouver metro area. Availability for 24/7 on‑call snow and ice response, including ability to respond onsite during weather emergencies. Proficiency with Microsoft Office Suite and facility management software or CMMS platforms. Preferred Qualifications Bachelor’s degree in Facilities Management, Business Administration, or a related field. Experience with government contracts requiring strict compliance, documentation standards, and regulatory adherence. Background in contract negotiation, RFP processes, and vendor onboarding within a commercial real estate, corporate, or government contracting environment. Experience using Corrigo or similar CMMS platforms for work order management and service tracking. Familiarity with budgeting, forecasting, and financial reporting for facility services. Knowledge of OSHA safety standards and environmental compliance related to building services. Certification such as FMA (Facilities Management Administrator) or CFM (Certified Facility Manager). Location Vancouver, WA + Travel (Weekly travel to Portland, OR and monthly travel to surrounding areas) Salary Expected compensation for this position: 72,000.00 – 90,000.00 USD per year Benefits Personal well‑being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay Equal Employment Opportunity Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Background Checks and Eligibility Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate. California Residents only: If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. Persuaded to Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Persuaded to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Job Information This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com. JLL Privacy Notice: Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. #J-18808-Ljbffr Jones Lang LaSalle Incorporated