Senior Partner Success Manager

Reporting to the Global Director of Professional Services, you’ll ensure partners are technically capable, commercially engaged, and growing their impact with Supermetrics You turn a signed partnership into a thriving one through technical advisory, ongoing health monitoring, and genuine investment in partner success. This is not a reactive support role Own onboarding for new partners in NAM, product training, certification, data architecture guidance, and joint value proposition development Guide partners on Supermetrics use cases, data warehouse and AI integrations, and analytics implementations including MTA, MMM, and data activation Build and maintain success plans with clear milestones, regular check-ins, and forward momentum on partner revenue and capability goals Monitor engagement signals and relationship health across your portfolio. Flag at‑risk partners early and develop intervention plans Synthesize partner feedback and surface recurring themes to Product and Engineering Own partner tooling accuracy across PartnerStack, Crossbeam, Sana, Suger, and Salesforce in collaboration with RevOps Running onboarding sessions, technical walkthroughs, and enablement programs for new and existing partners Regularly monitoring portfolio health and reaching out to at‑risk or under‑engaged partners Building success plans and QBR materials in close collaboration with the Partner Sales Manager Using AI tools to analyze partner signals, synthesize feedback, and produce enablement content — habitually, not occasionally Surfacing partner themes to internal stakeholders in clear, actionable terms Benefits Health and wellness: We cover your healthcare costs, and you’ll get a wellness allowance for things like sports, massage, and meditation. Equity & bonuses: All full‑time Supermetrics employees are owners through equity. Everyone is also part of a personal bonus or commission plan. Flexible remote work: Enjoy working flexibly from home and in productive and uplifting office environments. Fully remote employees get a stipend to upgrade their home office. Generous paid time off: We take recharging from work seriously and encourage you to take all your leave. Paid parental leave is part of the package, too, of course. Personal learning stipend: We offer a personal learning budget to boost your professional growth. Excellent equipment: You’ll get a laptop, a phone with a plan, noise‑canceling headphones, plus the ergonomic equipment you need for your work. And your wifi is on us, too. Stellar team events: We’re known for our amazing team events, parties, and offsites. We also happily support employee‑organized activities that bring teammates together. Use AI tools habitually and can speak credibly to how they create value for marketing and data teams. Write and communicate clearly, and can adjust register from data engineer to executive. Technically fluent — comfortable discussing data pipelines, APIs, and data warehouse architecture (Snowflake, BigQuery, Databricks) with partners who live in these systems. MarTech/AdTech SaaS background; experience across SI and technology partners; familiarity with Supermetrics or adjacents like Fivetran, Funnel, or Windsor.ai. 3–6 years in partner success, channel enablement, or technical account management in SaaS. Managed a portfolio of partner relationships without letting health slip at the edges. Experienced with PartnerStack, Crossbeam, or comparable partner tooling. #J-18808-Ljbffr Supermetrics