REL Documentation Specialist

REL Documentation Specialist

This role supports the organization by participating in the development and follow-up analysis of policy and process updates. The position involves providing end-user support for manuals and internal systems. The specialist will work under general supervision with limited discretion, developing alternate courses of action based on precedent or policy while performing varied tasks.

Key Responsibilities

• Ensure project deliverables are met in accordance with customer expectations, timelines, and budget constraints.
• Build and maintain relationships with team members, management, key stakeholders, and external contacts.
• Conduct research and prepare reference material.
• Ensure effective management of projects from inception through implementation.
• Identify, communicate, and resolve technical, tactical, and operational project issues and risks.
• Maintain the documentation library to ensure the currency of processes.
• Provide training to end-users on the use of electronic manuals and reference material.
• Review proposed policy and procedure changes for technical adequacy, completeness, and compliance with regulations.
• Administer and develop eNet content.
• Conduct or facilitate user acceptance testing, including developing and executing test cases.
• Write and organize online reference material, instructions, and communications according to set standards.
• Serve on teams and task groups for projects and initiatives.

Required Qualifications

• Experience composing correspondence that adheres to grammar and specific writing standards.
• Experience managing multiple priorities independently or in a team environment.
• Experience in researching, compiling, and documenting data, business processes, and workflow.
• Experience working and participating in cross-functional, multi-dimensional teams and projects.
• Working knowledge of PC and web/internet-based technologies such as HTML, management/editing tools, and development.
• Basic database and presentation software skills.
• Basic skill in capturing and translating processes and requirements into easily understood terms.
• Basic skill in exercising initiative and using good judgment to make sound decisions.
• Effective organizational, planning, and time management skills.
• Effective skill in following, interpreting, and applying relevant data and instructions to guidelines, procedures, and regulations.
• Ability to work independently and in a team environment.

Preferred Qualifications

• Associate's Degree in Communication Studies or an equivalent combination of training, education, and experience.
• Working knowledge of the organization's products, services, programs, policies, and procedures.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at View email address on click.appcast.io or View phone number on click.appcast.io.