Residential Operations & Customer Service Manager

Job Description
Location: South St. Paul, MN


Pay: Starting at $20/hour + Bonus Opportunities


Schedule: Monday-Friday, Morning Hours (Flexible Availability Required)

Squeaky Services is looking for a motivated, bilingual (English/Spanish) Residential Operations & Customer Service Manager to join our growing team. This position will start part-time with the opportunity to grow into a full-time role. We are looking for someone with strong customer service skills, excellent communication, and the ability to build positive relationships with both clients and employees.

Responsibilities

• Serve as the primary point of contact for residential cleaning clients.
• Answer client calls, emails, and address customer concerns professionally.
• Conduct customer follow-ups after cleanings.
• Process customer payments and ensure accounts are up to date.
• Request and manage customer reviews and feedback.
• Schedule and coordinate residential cleaning appointments.
• Support employee engagement and communication.
• Assist with employee coaching, training, and problem-solving.
• Help cover cleaning shifts when employees call off or additional support is needed.
• Learn and understand all company cleaning procedures, chemicals, equipment, and supplies.
• Conduct quality control checks and ensure company standards are met.
• Perform follow-up calls and outreach to potential clients.
• Assist with lead generation and sending marketing emails to prospective customers.
• Create or coordinate a minimum of four social media posts per month highlighting residential services, customer success stories, cleaning tips, team highlights, and before-and-after results.
• Gather photos, videos, testimonials, and content from completed projects for marketing purposes.

Requirements

• Bilingual in English and Spanish (required).
• Previous customer service experience (required).
• Leadership or management experience preferred.
• Strong communication and organizational skills.
• Comfortable handling customer and employee concerns.
• Basic computer skills and ability to learn scheduling and CRM systems.
• Valid driver's license and reliable transportation.
• Willingness to perform cleaning tasks when necessary.

Benefits

• Starting pay of $20/hour.
• Paid Time Off (PTO).
• Growth opportunities within a rapidly expanding company.
• Bonus opportunities tied to customer satisfaction, client retention, positive reviews, lead generation, social media content creation, and residential sales growth.

More info:


squeakyservices.com

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