Marketing Specialist

Overview

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.

Now is the best time to join Johnstone Supply . Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.

Responsibilities

At Johnstone Supply Detroit, our goal is to see our customers (HVAC-R contractors) succeed; earning their trust by providing value. This critical role will enhance brand visibility, create compelling narratives and marketing interactions that resonate with our contractor customers and prospective customers to aid them in helping their businesses succeed. This role is key to employee communication and enrollment as well; executing marketing strategies and tactics across the organization and measuring results. This highly visible role will report to the Director of Customer Experience serving as the lead for regional marketing execution and success and work closely with many roles across the organization.

• Craft engaging marketing campaigns with clear objectives, defined target audiences, strong value propositions, clear messaging, compelling offers with creative content across marketing channels.
• Measuring, maintaining and reporting performance of marketing campaigns including identifying trends and insights to optimize spend and performance.
• Ensuring consistency in brand messaging, brand standards and guidelines.
• Collaborate closely with the sales, product and operations teams to keep the organization informed, enrolled and engaged in efforts.
• Lead staying up-to-speed on national promotional offers and events to create regional marketing plans.
• Partner with internal and external customers to stay aware of market trends, customer needs and competitive insights. Create campaigns and tactics to stay one step ahead of the competition.
• Lead best practices for social media platforms, maintaining social media accounts and measuring effectiveness of social media presence.
• Enhance Sales Materials and Strategy: Receive feedback and generate ideas to increase partner engagement, lead generation plus nurturing, conversion rates, etc.
• Expand customer segmentation capabilities and engagement surveys to integrate back into customer account data.
• Lead marketing text channel
• Ability to travel with sales team, customers, to various store locations and be present in market

Qualifications

Required:

• BS/BA degree preferred or equivalent experience with marketing content strategy or marketing campaign/program related roles.
• Understanding of CAN-SPAM and marketing laws related to email, text and other channels of marketing.
• Communication Skills: Exceptional technical writing and verbal communication abilities, with proficiency in creating clear, concise, visually appealing and impactful marketing communications.
• Hands‑on experience running automated multi-channel campaigns; developing and implementing content strategies elevating brand awareness, reinforcing Johnstone Supply Detroit group’s value propositions
• Proven experience in developing content that aligns with business objectives and enhances brand narrative. Hands‑on experience running automated multi-channel campaigns; developing and implementing content strategies elevating brand awareness, reinforcing Johnstone Supply Detroit group’s value propositions.
• Data‑Driven Approach: Ability to leverage data to substantiate content strategies and value propositions.
• Ability to work on-site in Detroit and surrounding areas (Roseville, Orion, Detroit, Farmington, among other locations).

Fit:

• Love and passion for people – ability to build relationships with our internal and external trades audience and bring their ideas effectively into your work
• Ability to take feedback and own your work – our group appreciates cross‑functional collaboration! This person can link employee needs to their work and solve problems with diverse points of view. The right candidate will be able to objectively take feedback from an organization who has room to mature in the marketing area and bring colleagues and customers along.
• Creative, but punchy! If you love to learn an audience and speak in their voice to find value propositions and messaging that resonate with them, this one is for you. We love creative ideas, and audience‑first writing ability that helps the customer quickly find the value in offerings.

What you’ll work on:

• Customer onboarding marketing, communication and promotional materials
• Dealer program communications aligned to product and program strategies
• Development and growth of marketing channels like text, email, in‑store, and more.
• Processes and standards for marketing – help us frame what future looks like
• Promotions related to product which may be inventory‑based, sales‑based and operations‑based initiatives.

Company Values

We’re also interested in hiring a great candidate that holds these values so we can further build a strong company culture:

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer‑valued solutions.

Benefit Overview

At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well‑being, including:

• Competitive Paid Time Off (PTO)
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Paid Parental Bonding Time
• Employer subsidized medical, dental, and vision plans
• Employer paid life insurance and short-term disability
• Voluntary long‑term disability, accident, critical illness, and hospital indemnity insurance
• 24/7 Access to virtual care/telehealth options
• Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)
• Wellbeing program with opportunity to earn reduced medical costs
• Employee Assistance Program (EAP) for you, and your family
• Tuition reimbursement
• Employee referral bonus program
• Employee service milestone recognition program

We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.

EOE & E-Verify Participating Employer.

Compensation

Pay: $65,000 - $70,000/yearly